Super easy to work with and extremely convenient. Just schedule a date for them to drop off your box, pack all your stuff in there, and they pick it up. No u-haul trucks necessary. I needed to access my box during storage so I called ahead to tell them I was coming and they had my box sitting right in front of the office when I got there, really easy, no fees! Frank helped me with any problems I had and I would definitely use this service again if I ever need storage.