Trisha J., Los Angeles, CA
As good as it gets!
Hi, we needed a storage box delivered and had reserved one online for a Sunday drop-off at another company who called on that Sunday and couldn’t drop it off until Monday. Desperate for a box ASAP, I frantically called around but no one could do it last minute like this – until I called Box-n-Go – geeemany. The girl who answered, (Ashley?), went above and beyond. She tracked down her driver, had him pick up a box early from another customer, etc. I had it in my driveway THAT SAME SUNDAY in less than an hour!!! How many employees would go out of their way like this?? It’s unheard of these days. But she cared about my problem and her job and made it work for everyone’s well being. And the contract she faxed over was simple and not full of sneaky legalese and padded fees.
Drew, the driver, brought it over after he was supposed to be done for the day – but agreed to do this one extra job though I’m sure he was exhausted from a long day but still took the time to explain how to use the box, gave advice on the best place to put it and truly cared about doing a good job. A real nice guy. I decided to tip him $20 and he was shocked as though no one ever tips and was so appreciative.
The only negative was the size of the box which I wish there were bigger sizes to choose from but you can just order 2 or 3 instead of putting everything all in one big container which keeps items from different rooms or floors separated for better organization. But if you have large couches and lots of big items, it may not all fit in one of these boxes. Something to consider when deciding between one of these smaller box organizations versus a company with the 12-20 ft options available. But if you go with this size,I recommend this company – the customer service truly is AS GOOD AS IT GETS!