Customer Access to Stored Belongings

Access at the facility

Home Access Redelivery

Facility Access Cancellation

Home Access Cancellation 

All Box-n-Go customers have easy and convenient ways to access their belongings. The simplest way to get to your items is to schedule a return delivery of your units. We deliver practically anyplace in Southern California. Once we deliver your units to you, we will place them on the ground where it is the most convenient for you to access your belongings.

On top of that, should you need any boxes or help with your padlock while you are accessing your unit, we are here to help. We have a full complement of packing supplies available and can even cut your padlock for you, should you lose your key.

Access to Stored Belongings

All Box-n-Go customers have a  convenient drive up ground level access to their stored belongings.

Box-n-Go Storage Service is centered around our customer’s needs. We understand that access to stored belongings is essential. This is why we offer an easy ground level drive up access to your stored items with just a minimum of 1 business day notice!  If you need to cancel your access, please let us know that you cannot make it, otherwise your account will incur cancellation charges.

When planning your access at the facility please keep in mind that your units can be made available to you as early as 9 am and you must be done accessing your units by our warehouse closing time.

When you know that you need to access your stored belongings just call us and let us know you are coming. We will pull your unit(s) and set them down on the ground in the access area, so that you can drive right up to them. No elevators to take, no narrow corridors to follow to your unit. Drive up access convenience combined with indoor high security storage.

On top of that, should you need any boxes or help with your padlock while you are accessing your unit, we are here to help. We have a full complement of packing supplies available on site and can even cut your padlock for you, should you lose your key.

Please leave the access area clean and free of any debris or discarded items. Your account will be charged for any unauthorized trash left behind. Please no unauthorized use of dumpsters.

Back to Top

Access to stored belongings at customer’s home.

If you would like to access your stored belongings and do not want to come to the facility, we can deliver your units to you (subject to delivery fee). This delivery service must be scheduled at least 3 to 4 days in advance (subject to availability). The delivery charges are based on the delivery zip code. You can find out the delivery costs here on our website. Just enter your zip code and look for the delivery price.

Once we deliver your units to you, we will set them on the ground per your instructions and come back to pick your units up a few days later, when you are done.

When you know that you need to access your stored belongings just call us and schedule the delivery to you. Should you need any boxes or a hand truck to rent we will be more than happy to bring that with your unit(s). Just let us know what you need. We have a full complement of the packing supplies available.

 

Facility Access Appointment Cancellation

Box-n-Go provides it’s customers with an easy ground level drive up access to their stored belongings. Should you need to cancel or re-schedule your access, we request that you do that at least 2 business hours in advance. Simply call us at 1-877-269-6461 and we will accommodate your cancellation request.

In order to avoid a cancellation charge of $30/unit, should you need to cancel your access appointment, please do so at least 2 hrs in advance. All “no shows” are subject to the same cancellation fee. Same day appointments cannot be cancelled.

Back to Top

Home Access Redelivery Cancellation

Box-n-Go Delivery/Pick Up Re-Scheduling/Cancellation Policy

At Box-n-Go we understand that circumstances and your schedule may change, often without warning, and people have to adjust accordingly.

Once you have scheduled delivery, you can cancel or re-schedule this delivery at no cost up until 2 pm one (1) business day prior to the day of scheduled delivery or a cancellation fee may be charged. Simply call us at 1-877-269-6461 (e-mail and/or voicemail notifications cannot be accepted) and we will accommodate your cancellation/re-scheduling request. Re-scheduling the delivery will be subject to availability.

The deliveries cancelled on a shorter notice are subject to a cancellation fee in the amount of $25/unit in addition to the applicable delivery fee, if the subject delivery has already occurred or the truck is already in-route.

Back to Top

Rating Distribution (143 reviews)
5 stars
 
137
4 stars
 
6
3 stars
 
0
2 stars
 
0
1 star
 
0