Simply contact us to set up the date when you will be moving out. If you would like to schedule a delivery of your unit to your new address, tell us your delivery ZIP code, the approximate date you’d like to schedule delivery and bring your account current. We need several days’ notice to schedule […]
Billing Order Cancellation and Account Closure
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If I cancel the order is there a cancellation fee?
As long as you cancel your order at least 1 business day in advance of your scheduled storage delivery, there are no cancellation penalties. If you change your mind and cancel your order past the above deadline, the delivery charges may apply and/or cancellation/rescheduling fees may apply.
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What if I am done storing mid-month do you prorate for unused days?
We do offer proration. Accounts set up for the discounted term rates and specials will be audited for fulfillment of such terms and conditions.
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Is my storage charge the same every month?
Once you sign your agreement we guarantee your rate for the first 6 months. We do increase the rates occasionally thereafter, however only by nominal amounts.
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Can I change the credit card used to pay for my account?
Changing your credit card for automatic payment is easy. Just call us at 877-269-6461. We will ask you to verify personal information to ensure you are the individual responsible for the account.
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Can I change the date of when the rent hit my credit card?
Yes. We can add a certain number of days to your current billing cycle and the subsequent billing will be performed on your new due date. The number of days added is the days between the present due date and the date you want the due date to be changed to.
