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Billing

What is your refund policy?

We offer a full refund on all the unused items that are returned to Box-n-Go in the original packaging and in sale ready condition. The packing kits or bundles must be returned complete, no partials.

How and when should I pay?

Box-n-Go moving service is provided on a flat fee basis. As such we collect a down payment of $500 when the empty containers are delivered to you and the balance is collected when your containers are in transit to the destination terminal.

Payments can be made by one of the following methods: cash, money order or cashier’s check, the American Express® Card, Discover sm Card, Visa® or MasterCard® (unless other billing arrangements have been made). Personal checks are not accepted.

What if I am done storing mid-month do you prorate for unused days?

As long as you rented for more than one month your storage account will be pro-rated on the date of your move out.  We will credit you back whatever days you don’t use within 30 days following your move out. Accounts set up for the discounted term rates and specials will be prorated based on the terms and conditions of subject discounted and special pricing.

What do I need to do to close my account?

Simply contact us to set up the date when you will be moving out.
If you would like to schedule a delivery of your unit to your new address, tell us your delivery ZIP code, the approximate date you’d like to schedule delivery and bring your account current. We need several days notice to schedule the redelivery, so please make sure to call in advance.

If I cancel the order is there a cancellation fee?

As long as you cancel your order 24 hours in advance of your scheduled delivery, there is no cancellation penalties. If you change your mind and cancel your order past the above deadline, the delivery charges may apply.

Is my storage charge the same every month?

Once you sign your agreement your rate will stay the same, based on the plan you have selected and for as long as the plan you selected is in effect. We offer monthly, no cancellation penalty, flat rate storage plans for a month-to-month, 4, 6, 12 and 24 months options. The rates offered on discounted term plans will revert to a standard month-to-month rate upon the expiration of the plan, however can be renewed.