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Storage

What’s the difference between access hours and office hours?

During access hours, you can access your storage unit(s) which were brought to access area based on your request (at least 24 hour notice is required). During office hours, your storage consultants are available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).

Can I access my Box-n-Go containers while they are in storage?

Of course! We understand that sometimes you put things in storage that you may need to access. This is why we offer a FREE warehouse access to our customers. We just ask that you provide us with a 24 hours notice before you come so that you don’t have to wait for us to retrieve your box. We’ll position your containers in a convenient and safe place either inside our warehousing facility or outside for easy and drive up access. Please note that your account must be current or you may make a payment in certified funds when you arrive. Also, only a customer or a customer’s authorized agent may access the container. At the facility, a valid photo ID is required, and, please, do not forget your keys. When you are done, we will place your storage unit back inside our secure storage warehouse.

If you want your unit(s) brought back to your house for home access, please call us to schedule the re-delivery. Fee for this service is based on your location zip code.

When can I access my storage?

We are open for access Monday through Saturday (except for major holidays) and you can access your belongings during our normal warehouse business hours. Please do not forget to give us a 24 hour notice before you come.

Where will my my belongings be stored and for how long?

You can store your Box-n-Go storage containers on your property or in our centrally-located, secure storage warehouse at no additional cost. You can use our units for one day or for as long as you need. Our storage facilities are secure, provide excellent protection from the elements and designed to accommodate the safe and secure storage of individual containers .You have the only key to your lock on your container.

Can Box-n-Go help me load/unload my storage container?

Although our flexible delivery/pick up scheduling allows for adequate time to load your units at your leisure, we understand that sometimes customers may require help with loading. While, Box-n-Go employees are not able to help you load/unload the containers, however, we do work with several  trusted local packing companies or individuals that can handle the task for you. These loading helpers were recommended to us by other customers who had hired them to pack their Box-n-Go containers. Just ask one of sales consultants for more information.