How far in advance to reserve service
All Box-n-Go storage and moving services are based on a first come first serve principle and do require advance reservation basis:
Empty storage-moving service container delivery.
In most cases we are able to deliver the empty storage-moving service containers to you within a couple of days from the day you make the reservation. If it’s an emergency and you need an empty unit(s) delivered to you sooner, please let us know. We will do everything we can to deliver the same day, provided the delivery takes place during our normal business hours.
Full storage-moving service container delivery.
When you want to schedule your storage-moving service container(s) to be delivered back to you for home access or move out, please bear in mind that such a delivery requires a longer advance notice when compared to the empty container delivery. Normally we need at least 3 to 4 business days of advanced notice to schedule your delivery. Certain times of the year (end of July through mid September) the notice requirements may change to 7 – 10 days due to the extreme work load. Please plan ahead accordingly.
If this is an emergency and you need your storage-moving service units delivered sooner, please let us know and we will do everything we can do accommodate your needs. Please note that expediting charges may apply.
All deliveries are subject to our storage-moving service area limitations.
At Box-n-Go we understand how difficult moving and storage can be at times. This is why we provide our customers with many conveniences to allow them to fully manage their moving and storage process. We understand that sometimes people may be uncertain about their moving days. We understand that circumstances change, often without warning and people have to adjust accordingly.
Once you have a scheduled and/or confirmed delivery to you, you can cancel this delivery without any additional costs up to 24 hours prior to scheduled delivery (not including Sundays and holidays). Simply call us at 1-866-631-8523 and we will accommodate your cancellation request.
The storage-moving service deliveries cancelled on a shorter than the above outlined notice will be subject to $25/unit cancellation fee. Additionally, should the actual storage-moving service delivery take place prior to the cancellation, customers will be responsible for the delivery/pick up charges.
Storage Facility Access.
Access to your belongings at the facility is available per following schedule during our normal business hours. When you need to access your belongings, please give as a 2-business hour notice and we will have your storage-moving service units ready for you. Learn more on how the ground level access works.