This was the first time I was renting storage. My first concerns were: where was the storage place, and was it safe? I’m putting all my valuables and keepsakes — things that are really important to me — so it was really important that they felt safe, that the company was a real company I trusted. Also the cost — how much was it going to be? I didn’t want to have to worry, while I’m out traveling, about being hit with all these fees on top of it, or weird things. So those were the main concerns.

What surprised me the most — there are so many things I could say, but I guess just how easy it was. I had no idea. The whole process was very easy. When I moved everything, the box came to me, I put everything in there — it was just so simple and affordable. And then even getting into my storage: because I decided to keep traveling a little bit longer, it was super easy just to drop in, take stuff out or put some in. It was just so easy. And I felt very safe. So it totally blew my expectations of what I thought storage would be, because it’s just been very pleasant.

I recommend them all the time to many people — mostly because I feel safe, I feel like my storage is in a safe place, and just because of how easy and affordable this whole process has been.

When I first called Box-n-Go, I spoke to Frank, and he was very thorough with the information I needed — sizes, prices and rates, the contract based on the number of months, any specials. I thought, wow, he’s giving me everything; I’m not really having to ask. I liked that a lot — the information was provided up front. I told him I’d take everything, look through it, do some research, and come back to him. But I pretty much knew everything he’d said made sense, and I felt really comfortable with him. He was oriented toward good customer service, just on point. I had nothing in my mind that said I wanted to look any further.

I did some searches and Box-n-Go came up. I’d talked to some other people before, but when I got to Box-n-Go I was just like, “You know what? I’ve made my decision.” I had no hesitation about going with anyone else.

The container came to my home, and it was exactly the size I thought it was — no surprises, no “this is too big, this is too small.” I put everything in it, it got picked up, everything was on schedule, exactly as Frank had said. I was definitely pleased.

I really liked working with Frank. He was my point person the whole time I had my storage. I’d call him, he remembered me, and he made every attempt to be on point with everything. When I’d come to the storage facility to check on things — take some out, put some in — he was always there, friendly. And there were the two Stans; customer service was great, the warehouse guys were great. Everyone was friendly, no one was rude, no one was lost or disappeared. They helped me move stuff in, they helped me move stuff out. It was great — even though I was taking my stuff out of storage.

I would recommend them to everyone. So kudos to Frank, the two Stans, the warehouse guys, and Box-n-Go in general.