Box-n-Go FAQ — Service, Delivery, Storage, Student, Moving, Account

Box-n-Go is a locally owned portable storage service operating from a central Southern California location. We deliver a container to you, you load it on your schedule, we pick it up and store it in our warehouse — or leave it at your property if you prefer. When you’re ready, we redeliver it to you or to a new address. The service works for storage and for moving.

Most situations where you need storage or moving without renting a truck — home remodels, decluttering before a sale, local or long-distance moves, downsizing, seasonal storage, gap between homes, or after fire/flood damage repairs.

Traditional self-storage requires you to rent a truck, load it, drive it to a storage facility, unload into a unit, and reverse the process when you’re done — handling everything multiple times. Box-n-Go brings the container to you, so you load once, and we handle the transport. Our containers are also breathable, which reduces the mold and mildew risk you get with sealed metal units.

Enter your zip code on boxngo.com for instant pricing on storage and self-load moving, or sign in to My Account to book. For full-service moves, request a custom quote — pricing depends on what you’re moving and how far.

One-month minimum payment, no maximum. You can extend any time — accounts run month-to-month. Schedule as early as possible, especially in peak season (late spring through early fall).

Yes. We do local moves (we transport your loaded container to your new address in our service area) and long-distance moves (we ship your loaded container to your destination city, where a local partner delivers it to your new address). Some container sizes work for moving, others are storage-only — see the Containers page for which sizes work for what.

Both. We handle residential moves and storage as well as business uses including inventory overflow, contractor storage, document archiving, restoration storage, and office relocations. Call to discuss business-specific terms — invoicing, certificates of insurance, and multi-container coordination can all be arranged.

Southern California — Los Angeles and Orange counties, plus parts of Ventura, San Bernardino, and Riverside counties. Long-distance shipping is available to most major U.S. cities.

Office hours are Monday through Friday, 9:30 AM to 5:00 PM, and Saturday 10:00 AM to 4:00 PM. Closed Sunday and major holidays. Warehouse access hours are slightly different — see our Hours page for the full schedule.

Five sizes: Flex (a modular 8-foot-by-5-foot container), S, M, L, and XL. Full specs and which size works for what are on the Containers page.

Sizing depends on what you’re storing and how it’s packed, not just home size. See the Containers page for the size guide and how Flex containers let you order more than you think you need and pay only for the ones you load.

Yes. Our containers fit king mattresses, sofas, washer/dryer sets, refrigerators, armoires, even baby grand pianos. See the Containers page for dimensions and fit details.

Each size has its own limit, ranging from 2,000 to 10,000 pounds. See the Containers page for the full per-size table.

Liquids, hazardous materials, perishables, plants, firearms, high-value items (cash, jewelry, irreplaceable documents), fragile items, and anything temperature-sensitive. The complete list is in the Prohibited Items section of our Service Policies.

Yes — our Education page has how-to guides on packing, labeling, wrapping, and what to pack last.

Schedule as early as possible — calendars fill quickly, especially in peak season (late spring through early fall). If you need rush service, sign in to My Account and call to ask about expedited options.

Sign in to My Account or call to schedule. We deliver Monday through Saturday during warehouse hours. Closed Sunday and major holidays — see Hours for the schedule. Plan ahead — lead times stretch in peak season (late spring through early fall), and return pickup at your address takes longer than warehouse pickup. Same-day drop-off-and-pickup is available for an additional fee — ask when booking. We guarantee the day, not the exact hour — tighter arrival windows are available; ask about options when booking. The driver calls with an arrival estimate when on the way.

Almost anywhere a car can park legally: driveway, street, parking lot, alley, open parking space, or garage/carport with sufficient clearance. Private property placement is up to you (with permission if it’s not yours). We need 100 inches of clearance in both width and height for the delivery truck and forklift — one of the smallest clearance requirements in the industry, which is why we can reach narrow driveways, hillside properties, garages, and tight access locations competitors can’t.

Most standard two-car driveways fit 3 or 4 Flex containers side by side, or two larger units. If you don’t have space for all of them at once, we can pick up the full ones and drop empty replacements at the same time — schedule it that way when you book.

Common options: the street in front of the building, back alley or driveway, open parking lot, or parking garage (subject to height clearance). Street placement may require a city permit. Building-property placement requires written permission from building management or your landlord.

Sometimes. Some cities require permits for containers placed on the street or any city-owned space in front of your property. Some HOAs and apartment complexes have their own rules. Permits are your responsibility — fines or tow fees from missing permits are on you, not on us.

Sloped driveways are usually fine — our forklift handles moderate grades. Unpaved or soft surfaces can cause yard damage, especially when wet, and we can’t always guarantee placement on them. Call to discuss your specific situation before scheduling.

No. The forklift can only place containers at ground level. For upper-floor apartments, the container goes on the street, in a parking lot, or in another ground-level spot — you’ll need to carry items to and from the container.

The container arrives on a flatbed truck. The driver uses a specialized all-terrain forklift to lift the container off the truck and set it where you’ve directed. The container sits low to the ground. The process at your location is quick. You don’t need to be present — if you can’t be there, leave written placement instructions when you book and we’ll deliver unattended. Being present is helpful for confirming placement and asking the driver any questions. Pickup follows the same rules — be there or leave instructions.

Our forklift is built to handle driveways and paved surfaces, and our drivers are trained to take care. Pavement and landscaping damage isn’t our responsibility unless we caused it through gross negligence. Soft soil and unpaved surfaces carry higher risk — let us know upfront if you’re concerned.

Delivery fees are based on the destination zip code — enter your zip on our website to see your rate. The fee covers the round trip: bringing the empty container to you and picking it up when you’re done. Redelivery from storage to a new address (or back to you) is a separate fee based on the new destination.

Sign in to My Account to schedule, or call. Allow 7-10 business days off-peak, up to 15 days in peak season. Redelivery fees and any balance owed must be paid before the truck rolls.

On your private property: as long as you want — this is our on-site storage service. On public property like a street: limited by city regulations and any permit conditions. If you need more time, call to discuss.

You load the container, we pick it up, ship it to your destination city (typically 10-14 business days in transit), and a local partner there delivers to your new address. If you don’t have a destination yet, we can hold the container at our warehouse and ship when you’re ready.

You choose — at our warehouse or at your property. Some sizes are available for both, others only on-site. See the Containers page for which sizes work for what.

Box-n-Go works well for gap-period storage. Load the container, store it at our warehouse for as long as you need, then redeliver to your new address when you’re ready. Minimum one month, no maximum.

Yes. Visit the warehouse by appointment, or schedule redelivery to your address. See the Access page for full details.

Access is by appointment during warehouse hours. See the Access page for hours and scheduling.

Office hours are when our team is available for calls and customer service. Access hours are when you can visit your container at the warehouse. The two overlap but aren’t identical — see Hours for both.

No fee for a scheduled warehouse visit. Without an appointment we likely can’t accommodate access — schedule in advance. Redelivery to your address has a fee based on zip code. A small cleaning fee applies when you move out at the warehouse.

Yes. Only the account holder or a listed Authorized Agent can access the container. To add an agent, sign in to My Account before the appointment. They’ll need valid government-issued photo ID.

We can cut the padlock at the warehouse for a small fee. Bring valid government-issued photo ID matching the account name. Let us know in advance so we can have a replacement padlock ready.

Yes — call to set up a time and we’ll show you around.

No general dumping. Ask the warehouse team if you need help with disposal — there may be a fee. Don’t leave items or trash behind after access; a cleanup fee applies.

Two types. Smaller Flex containers are exterior-grade plywood with a heavy-duty waterproof, breathable cover. Larger containers are metal with a single-piece roof and anti-condensation coating. Both designs let containers breathe, which prevents the moisture buildup that causes mold in sealed metal storage. Full specs are on the Containers page.

Each container has a heavy-duty latch and a hasp (the loop that holds your padlock). You provide the lock (or buy one from us — see Add-Ons, Extras & Help below) and keep the only key. We never have a copy. While the container is at your address, security is on you — keep it locked when you’re not loading. For protection while items are at your address, check your homeowner’s or renter’s insurance, and see Add-Ons, Extras & Help below for our coverage options.

Commercial-grade concrete building with thick walls, one main entry point, 24-hour video surveillance, gated access, and fire sprinklers throughout. Only our staff has access to the storage area. Professional pest control on a regular schedule. Temperature stays comfortable year-round — naturally ventilated, not mechanically climate-controlled.

No — climate-friendly, not climate-controlled. Thick concrete walls and insulated ceiling keep temperatures comfortable year-round (we’ve never seen interior temperatures exceed 75°F even on the hottest summer days). Containers breathe rather than seal, which prevents the condensation and mold that develop in sealed climate-controlled units. For items that genuinely require mechanical climate control (some fine art, certain musical instruments), Box-n-Go isn’t the right fit.

No maximum length of stay — keep your container with us as long as you need. The one-month minimum is a payment commitment, not a time requirement.

Place a reservation online for A La Carte Valet. We ship you a box kit, you pack on your schedule, our crew comes to your dorm or apartment on the scheduled pickup day to collect your items, we store everything at our warehouse, and we deliver to your fall address. Each item is labeled and tracked by barcode the whole time.

50 pounds per box or item. Anything heavier is charged as a special-care item. Pack heavier things in smaller boxes to stay under the limit.

A few things add charges: items over the 50-pound limit, on-demand pickups or deliveries outside your school’s bulk-day schedule, our crew waiting while you finish packing, and items shipped to a new address (standard FedEx/UPS/USPS rates apply). Plan ahead to avoid most of these.

Sign in to My Account to schedule online, or call us. Each school has discounted bulk-day pickup and delivery slots posted on the site. Pickup times can be changed online or by calling — rescheduling fees may apply if it’s last-minute.

Bulk days are scheduled around your school’s move-out and move-in dates — the price is lower because we’re already at your campus serving many students at once. On-demand pickups and deliveries happen on a date you choose, at an additional fee. Bulk slots and dates are posted on the Student Storage page.

As early as possible. Bulk slots fill up first, especially around major move-out and move-in dates. Order well ahead for bulk-day service; on-demand can usually be arranged on shorter notice but still benefits from advance booking. Late spring and early fall are the busiest periods.

You (or someone authorized) needs to be there, and our crew comes directly to your dorm room or apartment. You’ll get a text or call when they’re outside, then meet them and escort them up. They attach labels to each box and item, complete paperwork, and take everything to the truck. If you can’t be there, add your parents, a roommate, or someone else as an Authorized Agent on your account before the scheduled date. They’ll need valid government-issued photo ID at pickup.

Our crew brings barcode labels to your room and attaches one to every box and item at pickup. The barcodes are tied to your account in our system, so even when your stuff is stored next to other students’ belongings at the warehouse, the tracking keeps everything completely separate. Items return to whoever owns them per the barcode. You don’t need to do the labeling yourself — though we recommend writing your name on each box as a backup.

Box Kits are customizable at order — adjust the quantity and types of boxes, tape, markers, and other supplies to match what you actually need. You pay for the kit when you order it. At pickup, return any unused items for full credit. Our crew also brings extra boxes in case you need more on the spot.

Yes — same zip code as your campus, no additional fee. Off-campus addresses farther out may carry a delivery fee. Schedule the same way as on-campus pickup/delivery.

Not a problem. We hold your belongings at the warehouse until you confirm your destination — log into My Account over break and add the new address. If you transfer to a different school in our service area, we can deliver there. Out of our service area, we can ship via FedEx/UPS/USPS at standard rates.

Pickup happens during your school’s scheduled move-out window or on-demand any time during the year. Return delivery happens during the fall move-in window or any time on-demand. You can extend storage past summer indefinitely — we’ll just keep billing month-to-month.

Yes. Schedule an access appointment with 2 business days’ notice — our crew pulls your items from storage and has them ready for you when you arrive. A warehouse handling fee applies. See the Access page for details.

We update your account to match — you’re only billed for what you’re actually storing. Add or remove items at any access appointment, or at the return delivery.

Full-service moving means a partner crew does the work — packing, loading, transporting, unloading at the new address. Available locally within Southern California and long-distance to most U.S. cities. Different from our self-load container service, where you load your own container and we transport.

A partner crew. Local full-service moves are handled by a licensed California household goods carrier. Long-distance full-service uses a partner network that handles the move from pickup through delivery. Box-n-Go schedules the move and coordinates between you and the partner.

Local full-service moves are handled by MyMovingGuys (Cal T 0191190), a licensed California household goods carrier. Long-distance full-service uses a network of partner carriers chosen per route. Partner details are provided at booking.

Inventory your belongings, identify anything fragile or high-value, and have packing decisions made before the crew arrives. The crew can pack everything (full pack) or just load what you’ve already packed (partial pack) — confirm which option you’re booking. Set aside items the crew shouldn’t move (essentials for travel, valuables, irreplaceables) in a separate clearly-marked area.

Depends on the option you book. Full pack means the crew wraps and boxes fragile items with appropriate materials. Partial pack means you’ve already packed and the crew only loads. Discuss which fragile items you want the crew to handle when booking.

Yes, for items that genuinely require it — bed frames, large dining tables, modular furniture. The crew brings basic tools. Specialty items (some IKEA pieces, custom assemblies) may take longer or require advance notice.

Pianos, safes, gun safes, and other oversized or specialized items usually need dedicated specialty movers. Some can be added to your move with advance notice and an additional charge; some need a separate booking with a specialty service. Mention these items when getting your quote.

Strongly recommended at both the pickup address and the delivery address — for confirming the inventory, walking the crew through, and answering questions during loading. If you can’t be there, you need to authorize another adult to be on-site. The crew won’t pack or unload without an authorized person present.

In-transit storage is available for short holds between pickup and delivery — typically used when your destination isn’t quite ready. For longer-term storage, a separate storage contract is required; we can coordinate that. Discuss with your moving coordinator when booking.

Self-load is priced by container — flat per-container fees for delivery, transport, and storage. Full-service local moves are typically priced hourly. Full-service long-distance is priced by inventory — usually based on volume (cubic feet), weight, distance, and any extras like long carries or stair carries. Every full-service move is quoted individually.

Call or sign in to My Account to request a quote. We’ll schedule a virtual or in-home survey to inventory your belongings and figure out the move details. Quotes are valid for 30 days; after that, the move is re-quoted at current rates.

Local full-service moves are paid on completion. Long-distance is typically broken into payments: initial deposit at booking (credit card OK), additional payment at loading, and final payment in certified funds at delivery. Payment schedules are confirmed when you book.

Yes, with notice. Adding items can raise the quote (pricing is based on volume). Removing items can lower it. Tell your moving coordinator as soon as you know — last-minute additions at pickup may add charges or affect the schedule.

Local moves typically complete in one day. Long-distance pickup is one day; transit varies by distance and route; destination delivery is one day once the truck arrives. Your move coordinator gives a transit window at booking.

The contract for full-service is between you and the partner crew. Box-n-Go schedules the move and is your first call for any problem — we coordinate with the partner. Claims for damaged belongings go through the partner per their contract. The partner’s contract is provided at booking. See the Third-Party Services section of our Service Policies for full details.

Yes — boxes, tape, wrap, markers, and other moving supplies. We deliver supplies with your container at no extra trip charge. Browse the Supplies page to see what’s available.

Yes — call to order supplies separately. Delivery charges apply if shipping to you; pick up at the warehouse at no charge.

Yes. Sturdy uniform boxes pack better and protect contents better.

Three options: hand them to the driver at pickup, drop them at the warehouse, or ship them back (you pay return shipping). Refunds apply to unused boxes in original packaging and resaleable condition.

Full refund on unused items in original packaging and resaleable condition. Packing kits or bundles must be returned complete — no partials.

Yes — request when booking and we’ll bring it with your container delivery. Dollies rent by the day. Quilted professional moving blankets rent by the month. Other equipment may also be available — ask when ordering.

Yes — we arrange loading help through licensed moving partners. Tell us when booking and we’ll set it up. Crew, hours, and rates depend on your specific needs.

Yes — we sell high-security laminated steel padlocks and can deliver one with your container. You keep the only key; we never have a copy. You can also bring your own padlock if you prefer (1½ inch minimum, laminated steel recommended).

Baseline coverage is included at no extra charge — limits vary by service. Premium coverage with higher limits is available for an additional monthly fee. For full details on what’s covered, premium plan options, and how to upgrade, see our Protection Plans page.

Yes — call or sign in to My Account to upgrade your coverage at any time. New coverage takes effect when the change is confirmed; it doesn’t apply to anything that happened before the upgrade.

When the container is at your property, your homeowner’s or renter’s insurance covers items. Our protection plans for on-site storage are $0 because the items never leave your property — security at your location is on you. For coverage that applies during transport and warehouse storage, see the previous answer or our Protection Plans page.

File a claim in writing within 30 days of discovering the issue. We’ll inspect and handle the claim per the terms in your Rental Agreement. For full claims details, see our Service Policies page.

Yes. Call to add more boxes or supplies. Delivery charges apply if we bring them to you; no charge if you pick up at the warehouse.

Yes — order Pro Pack or Full Service and we’ll send a crew to pack and load. Flat rate for small Flex containers, hourly for everything else. See the Full-Service Moving section above for details.

Automatic billing to a credit or debit card on file is the standard and free. Manual invoicing is available but adds a monthly invoice processing fee. Storage at your property requires automatic billing. Prepayment for multiple months is also available — call to arrange. Long-term prepayment may qualify for discounted term rates.

Visa, MasterCard, Discover, and American Express. Personal checks, money orders, and cashier’s checks are accepted for ongoing storage. Cash payments must be brought to our office — drivers can’t accept payments. Final delivery payments and long-distance moving final payments require certified funds. To change a payment method on file, shift your billing date, split charges across two cards, or update payment details, sign in to My Account or call. Cards must be in your name or you must be an authorized user.

Monthly on the anniversary of your move-in date, with a 14-day grace period before late fees apply.

Yes — a third-party payment authorization form must be signed and submitted with photo ID.

Yes — one month’s rent at the month-to-month rate, plus delivery and any supplies. Discounted term plans have their own minimum payment rules. No security deposit.

The month-to-month rate is locked for the first 12 months from move-in. After that, the rate may increase by up to 2% every 12 months. Discounted term plans lock the rate for the agreed term — they may end sooner than 12 months, at which point the rate goes back to the standard month-to-month rate. Minimum rental is one month; no maximum.

Two ways to wrap up. Return delivery — schedule us to bring the container back to your address. Allow 7-10 business days off-peak, up to 15 days in peak season. Redelivery fee based on zip code. Warehouse pickup — come empty the container at our warehouse. No delivery fee. Either way, unused storage time is generally prorated for containerized storage once we have the empty container back. Student Storage (A La Carte Valet) is billed by the full month and isn’t prorated. Cancellations made by 2:00 PM the business day before scheduled service avoid fees; later cancellations may carry fees. See our Service Policies for full details.

A confirmation email is sent after booking. Check your spam folder if it doesn’t arrive. If still not there, call.

Sign in to My Account for most changes — address, contact info, payment method, scheduling. For changes that need our involvement (authorized agents, plan changes, billing adjustments), call. Each agent needs valid government-issued photo ID at any pickup, delivery, or warehouse access.

For scheduling confirmations, delivery notifications, billing alerts, and reminders about your access appointments. Most updates are sent by email and text. We keep your information confidential and don’t share it with third parties.

Failed automatic payments switch the account to manual invoicing, which adds a monthly invoice processing fee. Past-due accounts incur late fees after the 14-day grace period, then lien administration fees if the account stays past due. Call as soon as you know there’s an issue — we can usually work it out.

Sign in to My Account to view billing history and download invoices. Call if you need older statements that aren’t online.

Local self-load moves: pre-paid (transportation, first month rent, supplies due at delivery). Long-distance self-load moves: split into payments — initial at booking, additional before/at loading, final in certified funds at delivery. For full-service moves, see the Full-Service Moving section above.

Call us as soon as you know there’s an issue. We work with customers to find solutions where we can. But state law requires us to follow a specific process on past-due accounts — late fees apply after the 14-day grace period, then lien administration fees, foreclosure action fees, and required auction-sale notices if the account stays past due. Calling early gives us the most room to work things out before those steps kick in.

Yes — account-holder changes are possible but require new paperwork. Call to start. Both the current account holder and the new account holder need to be involved.