Your Guide to Storage & Moving with Box-n-Go
Welcome to Box-n-Go University. Thank you for choosing us. We want to make your storage and moving experience as convenient and simple as we can, and this guide is where it begins. Whether you’ve booked a storage container or our A la Carte valet student service — and whether you’re storing, moving, or both — it walks you through how everything works: preparing and packing your belongings, getting them safely to storage or your new place, and bringing them back when you’re ready. Please look it over before your delivery or pickup, and come back to it any time.
What We Do
The idea behind Box-n-Go is simple: we bring the storage to you. You pack on your own schedule, and we pick it up and store it — or move it — from there. Almost everything we do comes down to three choices, and here’s how to tell which one is yours.
Container services — the right fit for most people storing or moving themselves. This is the heart of what we do. We drop off a storage container at your home, you load it whenever it suits you, and we take it from there — storing it at our facility, moving it across town or across the country, or leaving it on your property. It covers self-storage and self-moves alike, including student Self Load.
A la Carte valet — made for students. No container to load yourself. We come to you, pick up your things, store them safely, and bring them back when the next term starts. Ideal when you’re heading home for the summer and don’t want to haul everything with you. It’s our by-the-box student storage.
Rather not lift a thing? Let a crew handle it. Our licensed partners can do the heavy work two ways: full-service moving, where a truck and crew handle your whole local move start to finish, or loading help, where you keep your own container and a crew loads it for you — everything else stays just as simple.
Moving with us? Know your rights. A move comes with consumer protections written into law, and the official guides explain them in plain terms — we point you to them up front so nothing in the paperwork catches you off guard. For an interstate, state-to-state move, federal rules apply: the FMCSA Ready to Move brochure is a quick before / moving day / delivery day checklist with the questions to ask and how to confirm a mover is registered, and Your Rights and Responsibilities When You Move walks through estimates, the bill of lading, your liability and coverage options, and how claims and disputes work. For a move within California, the California Public Utilities Commission’s guide to moving within California covers choosing a licensed mover, written estimates and the Not To Exceed price, protecting your goods, and how to file a claim.
Want to see it all in one place? Our services overview lays out everything we offer.
How Box-n-Go Works
Here’s what to expect, step by step.
With our container services:
First, we deliver an empty storage container right to your address. Most driveways work fine — we only need about 8½ feet of clearance, far less than a big moving truck, so tight spots, side yards, and steep driveways usually aren’t a problem.
Then you load it, on your own time. There’s no rush and no need to be an expert — take a few days if you need them. When you’re finished, close it up with your own padlock. You keep the only key; we never hold a copy.
From there, it’s your call. We can pick the container up and store it safe at our facility, move it across town or across the country, or simply leave it on your property — whatever you need.
And your belongings stay yours the whole time. Want something out of storage later? Just call us. We’ll either set up a time for you to come see your container at our facility, or bring it right back to your door with a little notice. Store with us for a week or for years — it’s entirely up to you.
With A la Carte valet, there’s nothing for you to load at all. It’s our by-the-box student storage: we come to you, carry your things out one item at a time, store them safely at our facility, and bring them back when you’re ready for them again.
Prefer to have a crew do the work? You’ve got two ways to hand off the heavy lifting. With full-service moving, a truck and crew handle your whole local move from start to finish — you’ll barely touch a box. With loading help, you still get your own container, but a crew loads it (or unloads it) for you; everything else works exactly like our self-load service.
Your Storage Containers
Your storage containers are built for exactly this job. They’re breathable and all-weather, made to bring your things out in the same shape they went in. We offer five sizes, so there’s one to fit just about any need.
Not sure which size is right? Consider our modular container, the Flex. With Flex you can make up any amount of space you need — order a few, load whatever fits, and pay only for the space you actually use.
Two things are worth knowing before you load: each container has a weight limit, and a short list of items can’t be stored.
Sizes and weight limits. Load up to the limit for your size, and spread the weight evenly across the container.
| Maximum Weight of Contents | |
|---|---|
| Container Size | Contents Weight Limit |
| Box-n-Go Flex (8′ × 5′) | 2,000 lbs |
| Box-n-Go S (8′ × 8′) | 8,000 lbs |
| Box-n-Go M (12′ × 8′) | 7,650 lbs |
| Box-n-Go L (16′ × 8′) | 7,300 lbs |
| Box-n-Go XL (20′ × 8′) | 10,000 lbs |
See full dimensions and what each size fits →
What you can’t store. A few things can’t go in a storage container — no liquids, no flammables, and no hazardous or perishable items. It’s a short list, and it’s there for everyone’s safety. See the full list of what you can’t store →
Keeping Your Account Current
Storage works on a simple understanding: keep your account current, and your belongings are always yours — to visit, to access, and to take back whenever you like. Life happens, though, and if payments fall behind, there’s a process we’re required by law to follow. Left unresolved, it can eventually end with stored goods being sold at auction.
Here’s the reassuring part: that almost never happens. We always reach out first and do our best to work things out — usually a quick phone call settles it. And if you’re simply curious how storage auctions work in general, we’ve written a plain-language primer. How storage auctions work — a primer →
Your Guide, Step by Step
Whatever service you’re using, the journey follows the same path: you prep, pack, and load; we pick up and either store or move your things; then we bring them back and you unload — the same path for every service we offer.
This guide walks you through each step — jump in wherever you are:
- Getting Started — sort what you’re keeping, choose your sizes, plan where the container sits, prep your belongings, and see what you can’t store.
- Packing & Protecting — how to pack and wrap your things, room by room.
- Loading — how to load your storage container so it travels well.
- Unloading & Access — unpacking at your destination, and reaching your things while they’re stored.
What Our Customers Think
The Help You Have Along the Way
You’re not on your own. There’s a whole website of support behind this guide — here’s what you can lean on:
- Have a question? Our self-help area, FAQ, and policies answer the common ones without a phone call.
- Managing your order? My Account lets you schedule access and check your details.
- Planning ahead? Free size and budget calculators help you work out how much you need and what it runs.
- Need supplies? A full line of boxes and packing materials, with an estimator, delivered to you.
- Looking to save? Long-term discounts and current specials.
- Prefer a person? Our customer service team is here — call 877-269-6461 or use the contact page.
Plan Your Timeline
A little planning goes a long way — it’s often the difference between a smooth move and a stressful one. So we’ve put together printable timelines that lay out what to do and when, step by step, with nothing left to guess. Pick the one that fits your situation:
Frequently Asked Questions
Here are quick answers to the questions we hear most. If yours isn’t below, our full FAQ has plenty more — or just give us a call and we’ll walk you through it.
How does Box-n-Go storage work?
We deliver a storage container to your address, you load it on your own schedule, and we either store it at our facility or move it — locally or long-distance. You can also keep it on your property. For the full walk-through, start with Getting Started.
What container sizes are available?
Storage containers come in a range of sizes, including the modular Flex, so you can match the space to what you’re storing. See full dimensions and what each size fits.
What can’t I store in a container?
A few things can’t go in a storage container — no liquids, no flammables, and no hazardous or perishable items. See the full list of what you can’t store.
Can I get to my belongings while they’re in storage?
Yes. While your container is stored, you can schedule access at our facility or have a container brought back to you, and you can store for as long as you need. See Access for how it works.
How are my belongings protected?
Your stored belongings come with basic protection, and you can add coverage for their full value; you’re also welcome to rely on your own or your homeowner’s insurance. The options are under Protection Plans.
Do you serve my area?
Box-n-Go serves Southern California — Los Angeles, Orange, Ventura, San Bernardino, and Riverside counties. To check your exact address, enter your ZIP in the Get a Quote tool — if we serve your ZIP, you’ll go straight to pricing; if we don’t, you’ll see a quick note saying so.
Glossaries
Storage and moving come with their own vocabulary, and nobody expects you to walk in knowing it. These plain-language glossaries explain every term you might run into, in clear everyday words — look up anything that’s unfamiliar:
Quick Links
Here’s the whole site at a glance — every page you might need, grouped so it’s easy to find what you’re after:
- Services — Services overview · Storage · Moving · Student storage · Protection Plans
- Help & answers — How it works · FAQ · Policies · Containers · Access · Self-help
- Tools & offers — Calculators · Supplies · Loading help · Specials
- Account & contact — My Account · Contact us · Hours
Where We Serve
We’re a Southern California company, and we cover a lot of ground — Los Angeles, Orange, Ventura, San Bernardino, and Riverside counties. Not sure whether we reach you? The map below shows where we operate. To check your exact address, enter your ZIP in the Get a Quote tool — if we serve your area you’ll go right to pricing, and if not you’ll get a quick note letting you know.
Box-n-Go is committed to high-quality, convenient storage and moving at the lowest possible cost, and we’ll do everything we can to make your experience the best it can be. Thank you again for your business — wishing you a great, worry-free storage and moving experience.
