Help & FAQ

There is no dumping allowed at our facility. However, we may be able to help. Inquire with our personnel at the facility and we will let you know the disposal cost.

Absolutely! We’d love for you to visit our facilities. Box-n-Go takes pride in the fact that our facilities are clean, safe, and offer a secure environment for our associates and for your belongings. Please call us at 877-269-6461 and we will help you with directions.

Yes. We can pull your belongings from storage and make them available to you at the warehouse during normal access hours. A warehouse handling fee will apply. Please also note that advance appointments are required for this service.

No. The access to your containers is FREE. If you are moving your belongings out at the facility, a cleaning/sanitation charge will apply.

Do not worry! We can help you cut your padlock. A valid Government issued photo ID matching the name on the account must be provided. This service is provided for a fee which will be added to your account.

During access hours, you can access your storage unit(s) which were brought to the access area based on your request (advance appointment is required). During office hours, your storage consultants are available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).

We are open for access Monday through Saturday (except for major holidays) and you can access your belongings during our normal warehouse. Please do not forget to give us the required notice before you come.

he access is restricted to customers and persons listed on the account as authorized agents. Should you want to add a new person to the list, or remove a person previously added. Please do so online or contact our customer service at 877-269-6461 and we will assist you with your needs.

Changing your credit card for automatic payment is easy. Just call us at 877-269-6461. We will ask you to verify personal information to ensure you are the individual responsible for the account.

Yes. We can add a certain number of days to your current billing cycle and the subsequent billing will be performed on your new due date. The number of days added is the days between the present due date and the date you want the due date to be changed to.

Of course. In fact, most people do. We can set up your account for automatic billing to a credit card of your choice. It’s simple, convenient and safe.

Yes. Just give us precise instructions on which cards to use and how much to charge on which card.

Yes, however a third-party payment authorization form must be endorsed and submitted along with photo ID.

Yes. Our drivers can accept cash from you.

You must be an authorized user of the credit card. If someone else is paying for your account, a special form must be endorsed and submitted. Please call us at 877-269-6461 for more details.

Your monthly storage charges are due on your anniversary date, i.e. your original delivery date. You can choose to have the charges automatically charged to the credit/debit card of your choice or have the invoice sent to your billing/mailing address (subject to invoice mailing/processing fees). Automatic credit card payment is the best way to pay your bill, on time every month as it eliminates the need for mailing in checks and risk of the late charges.

We make the payment process simple! When you make the reservation, we will collect your credit card information. You may be charged the first month’s rent, delivery charge and cost of the packing supplies, if any, when you reserve and after you sign your contract with us. Every month thereafter, on the same day, we will charge your account the monthly rent.

For your convenience, we accept Visa, MasterCard, Discover debit/credit cards, cash and check.

Box-n-Go offers highly competitive rates and some of the best values in the industry. To view your rates and delivery charges simply enter your zip code on boxngo.com and your prices will be displayed or call us for a quote at 877-269-6461. Please remember there are no hidden fees and no truck rentals! We are confident you will find our prices to be much better than those of traditional self-storage, especially if you consider storing long term and can take advantage of our term discounts and specials. Plus, it’s easier, more convenient and less stressful.

As long as you cancel your order at least 1 business day in advance of your scheduled storage delivery, there are no cancellation penalties. If you change your mind and cancel your order past the above deadline, the delivery charges may apply and/or cancellation/rescheduling fees may apply.

Once you sign your agreement we guarantee your rate for the first 6 months. We do increase the rates occasionally thereafter, however only by nominal amounts.

Yes. If you have your units delivered to you, you are liable for the delivery costs as well as one month rent based on the month-to-month plan rates. Should you take advantage of the special or promotional rates or term plans, the minimum payment liability is subject to the plan rules.

There is no security deposit for storage unit rental.

Simply contact us to set up the date when you will be moving out. If you would like to schedule a delivery of your unit to your new address, tell us your delivery ZIP code, the approximate date you’d like to schedule delivery and bring your account current. We need several days’ notice to schedule the redelivery, so please make sure to call in advance.

We charge a flat delivery fee and pick up for each delivery of our storage units to your location. Please enter your zip code at boxngo.com to see local delivery fees and service areas.

We do offer proration. Accounts set up for the discounted term rates and specials will be audited for fulfillment of such terms and conditions.

On the day you start storing (the day of delivery) we will charge you for the delivery/pick up, first month rent and packing supplies, if you bought any. We accept cash, Zelle, check, money order or credit cards (Master Card, Visa and Discover).

Our rental charges are due on the anniversary (original container delivery) date. We offer a convenient automatic payment option using any major debit/credit card.

In most cases no. Some localities require permits to have a unit on your property. Some homeowners’ associations have restrictions as well.

Simple:

1. We deliver one or several – as many as you may need – of our secure weatherproof storage units to your location.
2. You pack at your leisure, in the comfort of your own home.
3. When you are done packing, we’ll pick up and store your unit(s) inside our dry and secure storage warehouse for as long as you like, days or years.

When you are ready to have your unit(s) re-delivered back to you, we will deliver them to your old or new location.

Box-n-Go storage system can help you move or store your possessions. Whether you are remodeling your home, de-cluttering it prior to selling, trying to find more livable space, moving locally or cross country or storing your business items, Box-n-Go storage container is your best, most economical and simplest option to address your needs.

1. Convenience! You can load and unload at your leisure because we let you keep the containers for as long as you need them. And you don’t have to worry about renting a truck or dealing with transporting your belongings to a storage facility, because we do that work for you. Our containers are placed at ground level, which makes loading and unloading a whole lot more convenient than walking up and down a steep loading ramp.
2. Save Time! Because you don’t have to bother with reserving and renting a truck or finding another way to transport your things to a self-storage facility, you’ll save lots of time by using Mobile Storage.
3. Less Damage to Your Belongings! Box-n-Go Storage helps you prevent damage to your belongings, which can occur each time you move your things. By only loading and unloading your belongings once into the Box-n-Go container, you avoid a lot of the handing that occurs when you load into a truck and then into a storage unit and then back into another truck when you vacate. With containerized storage you do not have the same worries associated with traditional storage. Our containers are made of wood which allows everything to breathe.
4. Security. We store the containers in a large indoor facility which makes for the perfect environment for storing household goods, electronics and documents.

Of Course, Box-n-Go works to your schedule. You can learn more about our service schedule by following this link https://www.boxngo.com/business-storage-hours/

Of course, our web site is available for your use 24/7 and here you can answer many of your questions or even make a reservation.

Box-n-Go storage containers are portable storage units that are brought right to your door. It can help you move or store your possessions. Whether you are remodeling your home, de-cluttering it prior to selling, trying to find more livable space or storing your business items, Box-n-Go storage container is your best, most economical and simplest option to address your needs.

Easy and convenient Box-n-Go storage service is perfect for most for your storage and moving needs:

• Decluttering in preparing your home for a sale. Clearing out personal belongings and unnecessary clutter can help make a house more attractive to buyers and gives you a head start on the moving process. Most realtors report that decluttering reduces the time spent on the market by an average of 2 months!
• Remodeling. Store the contents of any room and know that your belongings are safe during construction.
• Downsizing. Ease crowded home conditions by storing your belongings until you need them again.
• Storage while you move.
• Emergency Repairs. Save your belongings from additional damage in cases of flooding, fire or other structural damage. When your home is restored, your belongings will be delivered to your door.
• Archiving and records storage. Store records or belongings that need to be saved for months or years can be safely housed in our climate-friendly storage facilities.
• Seasonal or access inventory.
• Holiday decorations storage.
• Local or Long Distance Moving.
• Corporate relocation.
• Short- or long-term storage.
• On-site storage.
• Storage for students.

Box-n-Go Storage is a portable (mobile) storage company that delivers storage units to you. Whether you use our services for storage or moving, with our services you can cut your move-in expenses in half as well as saving time and avoid lots of pitfalls associated with conventional storage and moving. All because we bring the storage units to you. You fill it with items just as you would any other type of storage or a moving truck, and then we transport the unit to our warehouse for safekeeping. Our system offers you many advantages:

• no truck rentals to worry about
• no need to drive the truck
• no loading ramps to deal with
• no load/unload twice
• and many, many more.

You can store your storage units on your property or inside our centrally located, secure storage warehouse facility. While at the facility, you will have FREE ground level access to your belongings. Learn more here https://www.boxngo.com/customer-access-belongings/.

The truck can deliver/pick-up 1 of the larger (8’ to 20’) containers at a time or up to 4 Box-n-Go modular 8’ x 5’ containers at one time. Our trained & professional driver off loads each Box-n-Go container with a special forklift, allowing placement wherever they will be most convenient for you to load or unload. They can be placed almost anywhere (driveway, street or open-air parking space (for businesses and apartment complexes) and, of course, most anywhere on private property. If you have a specific situation that you’re concerned about, please call our customer service specialist to discuss.

Absolutely. Box-n-Go storage rates are competitive when compared to those of traditional self-storage. On top of that when you factor in the cost of a truck rental or making several trips to the self-storage facility, loading/unloading time and costs, insurance, gas, etc. you will find Box-n-Go costs are much more economical than those of traditional storage or moving. Not to mention all the benefits and conveniences of Box-n-Go storage method along with the added security of your belongings being stored in our secure warehouse. So, when you consider ALL the costs, Box-n-Go is not only economical but most likely your most cost-effective choice.

Although, at first glance it might seem that we all do the same thing- bring portable storage to your door, there are some important differences between our services and that of our competition:

• We price our services very competitively. You can save up to 60% compared to larger size storage container providers
• We offer flexible approach to your needs. We have five (5) container sizes to accommodate a wide variety of storage and moving needs
• Our smaller container are easier to pack tightly which means less damage potential due to shifting contents while in transit
  Our delivery equipment has a smallest footprint and is very maneuverable – Box-n-Go can deliver down alleys, back yards and the most difficult locations to get close to your residence
• Not sure about your storage space needs? – No worries! We can help you choose the right size unit or simply choose our modular 8′ x 5′ units. We can deliver up to 4 of these units at once. In fact, if you are not sure how much room you will need, we can deliver an extra unit for you. You will only be charged for the units you end up using.
• Box-n-Go delivery system and size variety makes our equipment neighborhood friendly – great for apartment complexes, urban neighborhoods, condominiums and other restricted areas.

Three main reasons: convenience, time savings and safety/security.

Convenience!

With Box-n-Go storage service we come to you, delivering storage container(s) right to your door. There’s no need to rent a truck or make multiple trips yourself to the storage facility. You can load and unload at your leisure because we let you keep the containers for as long as you need them. Our containers are placed at ground level, which makes loading and unloading a whole lot more convenient than walking up and down a steep loading ramp.

Time Savings!

Since we deliver the storage units to you, there is no need to handle your items twice which cuts the total packing/unpacking time in half. Additionally, you don’t have to bother with reserving and renting a truck or finding another way to transport your things to a self-storage facility. No need for multiple trips to the traditional self storage facility. You’ll save lots of time by using Box-n-Go Storage.

Safety and Security!

Every time you move your things, you risk damaging them. Box-n-Go storage method cuts down the amount of handling in half – you load/unload only once. You avoid a lot of the handing that occurs when you load into a truck and then into a storage unit and then back into another truck when you vacate. Thus you greatly reduce the risk of damaging your belongings.

With Box-n-Go storage you do not have the same worries associated with traditional storage. Our containers are ventilated, which allows everything to breathe. That means no mold or mildew!

Once you are done packing, you lock the units with your own padlock and keep the keys. All units are stored in a large, secure, centrally located, controlled indoor facility which makes for the perfect environment for storing household goods, electronics and documents.

With Box-n-Go storage system we bring the storage units directly to you thus eliminating many worries associated with traditional storage - we remove the extra burden of packing up a truck, making multiple trips to the storage facility, and then moving everything for a second time into the storage unit. With our approach:

• No need to rent and drive a large truck
• Load and un-load only once! We deliver storage containers right to your door, reducing your workload and reducing the wear and tear on your belongings
• No need to rush so you can return it that day. Load your Box-n-Go units at your leisure
• No need to walk up the skinny ramp into the back of the truck, risking injury and damage
• You eliminate the hassles of dealing with multiple companies (i.e. truck rental and storage facility). One call does it all!
• You decide whether you want to store at your location or ours, move locally or nationwide!

Yes! Our units are designed to store most household items, including large items like a king-size mattress, sofa, washer, dryer, refrigerators, armoires and baby-grand pianos, etc. We have received several comments from our customers who say they are amazed at how much fits inside one of our units.

Yes, the following are examples of items not allowed to be placed in our storage:

• liquids of any kind
• food or perishables
• flammable or hazardous materials
• weapons, illegal substances, explosive devices or any inherently dangerous or illegal materials
• jewelry, precious, invaluable or irreplaceable documents or property!

Should you decide to store a lawnmower, weed eater, blower or any object that holds gas and oil fluids, they must be drained prior to storage! You can learn more about the items that should not be packed inside our storage units here https://www.boxngo.com/weight-limitations/

If you are unsure if an item would be allowed, please call us 877-269-6461

Yes. We work with several licensed moving companies and can make all the arrangements for your loading help.

Box-n-Go offers 5 convenient container sizes to meet almost any storage need:

• Box-n-Go XL (Extra Large) Container: 20 feet in length x 8’ wide, suitable for storing the contents of a 3-4-bedroom residence, including furniture and appliances. This container can only be used for on-site storage.
• Box-n-Go L (Large) Container: 16 feet in length x 8’ wide, ideal for a 2-3-bedroom residence or 3-5 rooms of items. This container can be used for on-site and facility storage, as well as for local moving.
• Box-n-Go M (Medium) Container: 12 feet in length x 8’ wide, ideal for a 2-bedroom residence or 2-4 rooms of items. This container can be used for on-site and facility storage.
• Box-n-Go S (Small) Container: 8 feet in length x 8’ wide, ideal for a 1-2-bedroom residence or 2-3 rooms of items. This container can only be used for on-site storage. This container can only be used for on-site storage.
• Box-n-Go Modular Container: 8 feet in length x 5’ wide, modular in design, each suitable for 1-1.5 rooms of belongings. Up to 4 containers can be delivered or picked up at once so almost any size storage need can be accommodated. This container can be used for on-site and facility storage, as well as for local moving and limited nationwide moving.

The container sits about 4 inches off the ground to ensure that your belongings are safe and dry should the weather choose not to cooperate during the time you are loading. Almost all household goods will fit into our containers, including a king-size bed and baby-grand piano. Most large armoires or other tall items will fit into the container if laid on their side.

Here are the loading weight limitations for some of the most popular container sizes https://www.boxngo.com/weight-limitations/

Make sure to evenly distribute the load throughout the storage unit to prevent shifting during transit.

When packing your storage unit, it is most important to have a well thought out plan in advance. Preparation can make all the difference in utilizing your storage unit to its fullest potential. You can refer to our packing tips for some creative and professional ideas.

While our staff is always cautious while transporting belongings, the best way to protect your belongings is to pack the contents of the storage container as tightly as possible, the weight evenly distributed. Treat packing of the container just like you would a truck (after all the unit will being transported via truck to our warehouse), minus the slippery metal ramp to navigate your way up and down. Remember that your containers are only inches from the ground. Place your heavier items on the bottom and lighter items on the top. Fill in as much empty space as you can and UTILIZE PACKING SUPPLIES like shrink wrap which can help to keep items from being scratched or dented! Use strong moving boxes in uniform sizes, break down items with removable legs. Things like moving blankets and using the appropriate boxes are the single most important factors in a successful move. Please be sure you read the packing and storing tips provided at the Help Center on this web site. Use common sense and you should not have any problems.

Of course! People do it all the time. In fact, we have a special moving program available that can save you even more.

Yes. However, this service is limited to some major metropolitan areas only. If you are moving to the destination that is not covered by our services, we can still deliver your belongings there with the help of one of our full-service moving partners. They can deliver your belongings to Hawaii as well as to Alaska.

Yes. You can use our 8′ x 5′ and 8′ x 16′ containers for the local moves withing our service area.

Box-n-Go offers a variety of tools to assist our customers in completing their move. The Help Center section of our web site provides numerous tips and guides to help you in your packing and moving journey.

Our local moving service is pre-paid, including all transportation costs and 1 month container rental.

The long-distance moving payment terms are typically broken into 3 payments. The first payment can be made by credit card (fee may apply). The last two payments are in certified funds only.

You can fill out a request to quote form on our website or simply call us at 877-269-6461 and we will respond with a written estimate for your move.

Transit time depends on a variety of factors and will vary according to when and where you are moving, availability of delivery vehicles and the distance to the delivery terminal location. Specific details about transit times can be obtained from your Moving Consultant.

Although your situation may feel unique and is certainly stressful, we often deal with customers in your exact situation. If you need us to hold on to your belongings for any length of time while you figure out your situation, we can do this until you are ready for the final delivery. You can also come to the facility and access your belongings as often as you need for FREE by scheduling an appointment!

Not to worry. Our containers can be a convenient place for temporary storage between your moves. Box-n-Go has a state-of-the-art, secure, centrally located storage facility to keep your belongings safe in between homes or even for long-term storage.

Most do-it-yourself rental trucks are exceedingly expensive once you figure in the time needed to pack, drive to a new location and unpack. By the time you pay for miles, gas, insurance, logging and extra labor costs you will see that Box-n-Go moving option is quite competitive and extremely convenient. Additionally, the rental trucks are much more difficult to load/unload being so high off the ground. Carrying furniture and boxes up and down a ramp all day can make for a very stressful and dangerous move.

Yes. We can make arrangements with licensed movers to load your container.

Yes as long as a minimum height clearance of 8′-6” is available. 

Yes, once you schedule the delivery, your Box-n-Go containers will be delivered on the day and the time slot you have scheduled for. Although we cannot guarantee an exact delivery or pick-up time, we can guarantee a certain time frame for your appointment (premium service). Our driver will give you a courtesy call when he is on his way to your location.

Yes. Most standard driveways are built for two vehicles placed side by side or 16’ to 20′ wide or so. This should allow placement of 3 to 4 Box-n-Go 8’ x 5′ containers positioned side by side or two larger units.

Yes, in most cases and depending on delivery schedules, special premium arrangements can be made to accommodate any schedule. Should you desire the same day drop off and pick up, please schedule that with our customer care representative at the time when you are scheduling your delivery appointment. Please note that since our service is based on the first come first serve principle, same day pick up appointments may require a longer than usual advance scheduling notice. Same day delivery and pickups are subject to additional fees.

Yes. We can deliver a dolly to you with your container. We rent dollies for a fee.

You can do either. We try and offer our customers as many convenient options as possible in order to meet their needs. As a result, we have month-to-month rates as well as term commitment discounts.

You or your (or your authorized agent) can be present, or you can opt for “unattended” appointment. Just provide us with placement instructions. Being present can benefit you in ensuring the container placement. Additionally, our diver will demonstrate to you the features of your containers. 
 
Having said the above, In most cases you do not need to be present for the delivery or pick up, unless your unit is behind the gate or the access to the unit is blocked. 

When you want to schedule your container(s) to be delivered back to you for move out or picked up empty after on-site storage, please allow at least 7 to 10 business days to schedule your delivery/pick up. Please plan ahead accordingly. Your account must be up to date in order for your request to be processed.

If you plan on picking your belongings up at the facility, we only need a 1-2-business day notice to prepare your container(s).

Yes, the charges are based on ZIP code or you may choose to bring your belongings to our conveniently located facility.

We charge for the delivery/pick up and set up of the storage units each time you request delivery/pick up of your containers. The delivery/pick up fee is based on your zip code and you can see what it is by visiting our website.

We are closed on Sundays and major holidays. You can check our schedule here https://www.boxngo.com/business-storage-hours/#holidays_schedule.

Simple. First decide on where you will be storing (on your property or inside our warehouse), then on the best unit size or combination and how many units you will need. Remember, we can deliver any number of containers you want us to. We will charge you only for the units that you are actually using.

Then please enter your zip code into the zip code window on our website and click on “Get A Quote”. You can reserve online or call us at 877-269-6461, to schedule the delivery of your units. The rental agreement can be signed online.

You can call us or schedule online at https://www.boxngo.com/my-account/

We can usually get an empty Box-n-Go storage unit out to you within 2 to 3 days. If you are in a situation where you need a unit delivered right away, just let us know.

Keep in mind that our schedules fill up quickly at times. We recommend that you order or schedule your container delivery as soon as possible to lock in the desired date and time slot.

We want you to enjoy the incredible convenience of Box-n-Go Storage and load at your leisure. NO NEED TO RUSH! To help ease the stress of storage and moving we can leave the Box-n-Go storage container at your location for up to 5 days.

Take your time! Unlike truck rental with associated cost and time restraints, we want you to enjoy the incredible convenience of Box-n-Go Storage and load at your leisure. NO NEED TO RUSH! To help ease the stress of storage and moving we can leave the Box-n-Go storage container at your location for up to 5 days (depending on location and if units are placed on your property or on the street). You can keep your unit on your property, if that’s what you prefer, for as long as you like.

If you are planning on facility storage and the unit is placed on public property, you need to plan on pickup within 3-5 days or sooner. If the unit is placed on your property, it can remain there for as long as you wish.

Box-n-Go XL (Extra Large) Container: 20’ in length x 8’ wide, suitable for storing the contents of a 3-4-bedroom residence, including furniture and appliances.

Box-n-Go L (Large) Container: 16’ in length x 8’ wide, ideal for a 2-3-bedroom residence or 3-5 rooms of items.

Box-n-Go M (Medium) Container: 12’ in length x 8’ wide, ideal for a 2-bedroom residence or 2-4 rooms of items.

Box-n-Go S (Small) Container: 8’ in length x 8’ wide, ideal for a 1-2-bedroom residence or 2-3 rooms of items.

Box-n-Go Modular Container: 8’ in length x 5’ wide, modular in design, each suitable for 1-1.5 rooms of belongings. Up to 4 containers can be delivered or picked up at once so almost any size storage need can be accommodated. Remember that with this size container you have the most options. We can deliver an extra container to you and you will not pay for it unless you use it.

We can deliver 1 of our larger (8’ to 20’) containers at any one time and up to four (4) of 8’ x 5’ containers at a time; however, we’re able to deliver more units, if you need them. 

We need a clearance of 8′- 6” in width and 8′-6″ in height. This is a smallest clearance requirements of anyone in the industry.

The price will depend on how much you are storing and for how long you will need storage. Our containers are priced competitively. We know it’s hard to predict how long you’ll need to store with us, so you only pay for the days that you store with us. Additionally, we offer long-term storage discounts.

Typically, when containers are delivered to an apartment/condo complex there are few placement options available:

• street in front of the building
• back alley or driveway
• open air parking lot
• parking garage (subject to height limitations)

Our units are street legal and can be placed anywhere the car can be parked legally and can remain there for a few days while you are loading them. Some municipalities regulate the street container placement and a permit may be required.

When the units are located in the back alleys, parking lots or parking garages or elsewhere on the building or association property you must first obtain the permission for such placement from your building management or landlord. Also, we require a minimum clearance of 8′-6 in width and 8′-6″ in height.

Sure. When you are done loading your belongings, we will come back to pick up the full unit(s) and can drop off the empty ones at the same time.

There is no security deposit for rental. We collect the payment due right after your empty container is delivered to your home or business. This can be done with a credit card, Zelle or cash. Return delivery fees are charged to your account prior to delivery.

Do not worry. With Box-n-Go storage services you no longer have to guess. With traditional (conventional) storage if you rent a certain room size and end up not using all of it, you will still be paying for it. With Box-n-Go storage service we can bring an extra container out for you. You do not pay for it unless you use it. This way you do not have to commit in advance.

Box-n-Go offers storage and local moving services to residents and businesses located or originating in the Southern California area. We can offer nationwide shipping of your belongings, however in partnership with reliable full service moving companies.

When you want to schedule your container(s) to be delivered back to you for access or move out, please allow at least 7-10 business days to schedule your delivery. Our delivery schedules are based on reservations volume and are available on first-come first-serve basis. Please plan ahead accordingly. Your account must be up to date in order for your delivery request to be processed.

You can store as long as you like. We require a minimum payment of one month’s rent (based on a month-to-month rate). We can customize a moving or storage package to your needs and offer you prepayment savings on a long-term storage package and term discounts.

We schedule the delivery appointments during the day (8 am to 5 pm) and have premium 4-hour time slot appointments available. Your sales consultant will help you choose the most convenient delivery time slot that is available. While we cannot guarantee or schedule a specific arrival time, as we have no control over the traffic conditions and the time each stop in route may take, the driver will call you with his estimated arrival schedule and, if you so request. 

The storage containers are delivered to you on a flat-bed truck(trailer). Our professional drivers then use a forklift to unload the containers and place them in the most convenient location for you to load or unload. We deliver

You can store your Box-n-Go storage containers on your property or in our secure storage warehouse. You can use our units for one day or for as long as you need. Our storage facilities are secure, provide excellent protection from the elements, and are designed to accommodate the safe and secure storage of individual containers. You have the only key to your lock on your container.

Box-n-Go Storage delivery equipment is designed to operate in limited access areas in order to allow placement of the units almost anywhere a car can be parked and of course most anywhere on private property for the most convenient loading/unloading, such as driveways (slopped or not), parking lots, alleys, etc. If you have a specific situation that you are concerned about, please call our storage and moving consultant to discuss the issue 877-269-6461.

Box-n-Go utilizes a specially designed all-terrain pneumatic tire forklift to maneuver the units safely on your driveway or any paved surface. We have been able to successfully deliver and place thousands of containers without resulting in any damage. Our professional delivery drivers always take the utmost care to deliver your container in a fashion that minimizes the possibility of any damage. Unfortunately, we are not able to determine the integrity or load bearing capacity of any surface. Also, please note that if you choose a non-paved surface placement, there is a possibility of some yard damage, especially if the ground is wet, or the soil is loose.

Yes, we can sell you the packing supplies and boxes that you need, however we may not be able to deliver them to you right away. Please call us at 877-269-6461 to discuss your needs and delivery/costs and availability.

Yes, we have new locks available for purchase along with a full line of boxes and packing materials. We will be happy to deliver these items at no additional cost when we deliver the storage unit to you. We even have dollies available for rent which can be delivered to your home as well.

Yes. Box-n-Go offers a variety of boxes and packing supplies to help you move and protect your belongings. Please visit our packing supplies page https://www.boxngo.com/boxes-supplies/ to see what we offer. For your convenience, we can include these boxes and packing supplies when we deliver containers to your house.

Boxes and packing supplies can be returned in one of the following three ways:

• Give the items to be returned to the Box-n-Go driver when your storage units are being picked up.
• Ship the items back to Box-n-Go. You will be responsible for the return shipping costs.
• Deliver the items to be returned to the Box-n-Go warehouse.

We offer a full refund on all the unused items that are returned to Box-n-Go in the original packaging and in sale ready condition. The packing kits or bundles must be returned complete, no partials.

Purchasing insurance to protect your belongings is your option. Box-n-Go provides a $250/unit limited contents protection coverage at no cost to you! Should you want to obtain additional coverage with a greater coverage limit, we will be more than happy to offer you a greater protection limits coverage for a nominal monthly fee. Please keep in mind that many renter or homeowner policies allow the addition of self-storage to the insurance policy, often for very minimal cost, however with some higher levels of deductibles.

We are so confident about the safe & secure storage of your property, we automatically provide limited property protection for the contents of each container at no cost to you. If your belongings require additional valuation an optional premium property protection can be obtained for an additional charge. Please call to speak to a storage consultant for more information. Please examine your needs carefully. Start with your homeowner’s policy; normally stored goods are covered, whether on your property or elsewhere.

Box-n-Go can provide you with high-security locks and keys for your storage containers. For your security, we do not have or keep a copy of your keys, so please keep them in a safe place. Of course, you are free to provide your own locks.

The best way to protect your belongings is to pack the contents of the storage container as tightly as possible, the weight evenly distributed. Treat packing of the container just like you would a truck (after all the unit will being transported via truck to our warehouse), minus the slippery metal ramp to navigate your way up and down. Remember that your containers are only inches from the ground. Place your heavier items on the bottom and lighter items on the top. Fill in as much empty space as you can and UTILIZE PACKING SUPPLIES like shrink wrap which can help to keep items from being scratched or dented! Use strong moving boxes in uniform sizes, break down items with removable legs. Things like moving blankets and using the appropriate boxes are the single most important factors in a successful move. Please be sure you read the packing and storing tips provided at the Help Center on this web site. Use common sense and you should not have any problems.

You are responsible for the security of the unit when it is at your location. Check with your homeowner’s insurance to see if your items are insured while the unit is on your location.

Yes! All our containers delivered to you for loading, unloading and packing are waterproof. Our larger containers are designed with a single piece steel roof. Our smaller containers are covered with heavy-duty, weather-resistant cover that has a single piece plastic roof.

Box-n-Go is not a licensed insurance agent and does not offer insurance. Box-n-Go Storage automatically provides you with a limited property protection coverage of $250 per storage unit. Additional property protection coverage limits can be obtained for an additional charge. (Please remember the contents may also be covered by your homeowner’s insurance.) This coverage is in place when your units are in our care. This coverage does not cover the units while they are on your property or if you request your units to be left outside of our warehouse.

Absolutely! The door on each Box-n-Go unit is designed to close tightly and latch when closed. The hasp allows you to secure the unit with your own padlock. No employee will EVER ask for the key or combination to your lock. In addition, the units themselves are built like vaults – each is very heavy and requires specialized machinery to even move them.

Just as an added safety measure we strongly recommend that while the container is at your location, please make sure to keep the door locked when you are not accessing the container.

Yes. Each door of the Box-n-Go storage container is built with latches and a hasp for you to put your own padlock. For your security, we do not have or keep a copy of your keys, so please keep them in a safe place. Please note that ALL full containers must be padlocked prior to pick up and transit to storage warehouse.

Yes. Any padlock will work (we recommend using a minimum of 1.5″ steel padlock). Box-n-Go can sell you a new high-security locks for your storage containers. For your security, we do not have or keep a copy of your keys, so please keep them in a safe place. Of course, you are free to provide your own locks, and we also have locks for sale. Please note that ALL full containers must be padlocked prior to pick up and transit to storage warehouse.

Yes. We are offering few Contents Protection options which you can purchase and increase your Contents Protection Coverage to a greater liability limit. You can learn more here https://www.boxngo.com/storage-contents-protection-plan/

Our storage facility offers a much higher degree of protection to your belongings than a conventional storage facility. With conventional storage methods, 90% of the break-ins that occur in their storage facilities are done by the people who have access to the facility. Once on the inside they are then able to freely roam the facility and therefore, can easily cut off a storage lock without anyone every noticing.

With Box-n-Go your belongings will be stored in a large commercial grade warehouse facility with thick concrete walls, insulated ceiling, a single point of entry and state of the art security system and 24-hour video surveillance, gated entrance and high-pressure fire-suppression (sprinkler) systems. Each Box-n-Go storage unit is secured with your own lock, and you are the only person to keep a key.

During the day, the warehouse is manned and monitored by our personnel. Only authorized Box-n-Go personnel have access to the main storage facility. Customers accessing their storage containers are asked to provide identification and must sign in before proceeding to the customer-access area.

The thick concrete walls and an insulated high ceiling provide for a cool and comfortable temperature for your belongings year-round. Our containers can “breathe” so moisture and excessive heat will not become trapped inside causing mold and mildew to grow. This feature provides an environmentally friendly space for your possessions. On top of it all you only pack the containers once – less handling means less lifting for you and less damage to your items.

In fact we are so confident in the safety and security of your belongings that we provide a FREE limited protection coverage for your belongings.

Yes. We have enlisted the services of a professional pest control company to help us ensure the environment your belongings are stored in will be the very best and pest-free.

Box-n-Go containers are specifically designed and constructed to optimize your mobile storage experience. All containers are built exclusively for Box-n-Go and are assembled and inspected by our personnel before we deliver them.

Our 8′ x 5′ containers are built out of weather resistant exterior-grade plywood and dry lumber to provide a very stable, breathable and chemical free environment during the storing and transporting of your belongings. When the storage container is out of our warehouse for loading or unloading and packing, each container is also covered with a highly durable, heavy-duty, weather-resistant cover engineered to protect your belongings. This cover is impervious to rain but still allows the container to breathe because of its Velcro closures and strategically placed waterproof vents.

The larger containers (8′ to 20′) are made of metal with a single piece, “shoebox” style roof. These containers have special ventilation provisions and an anti-condensation coating on the roof.

All units are equipped with a hinged door opening and a heavy-duty latch system for your lock. In addition to the above, our containers are elevated about 4″ off the ground. This prevents the moisture (be it rain or sprinklers) from the ground from affecting anything inside the container.

All units are built to “breathe”. These ventilations provisions ensure moisture and excessive heat will not become trapped inside causing mold and mildew to grow. Thus, containers equalize with the environment around them. When a container is stored outdoors for a few days, the climate inside the container equalizes to the climate outside of it, preventing condensation. When you are finished loading the storage container, we will transport it to our warehouse. At this point the climate inside the container equalizes to its indoor environment. The same process repeats itself when we return the container to your house. This keeps your goods smelling just like they did when you packed them. The storage containers that are airtight develop condensation during this process because the temperature inside the storage unit changes but the water vapor in the air has nowhere to go, potentially leading to mold and mildew.

The process is the same as when your car develops fog on the windshield in the morning or during the rain. This condensation can damage your furniture.

Box-n-Go storage warehouse is a commercial grade, high ceiling concrete building. This construction provides for a cool and comfortable temperature for your belongings year-round. In fact, we have never seen the temperature inside the warehouse rise above 75°F even on the hottest summer days. Additionally, our containers are designed to “breathe”. So, moisture and excessive heat will not become trapped inside causing mold and mildew to grow thus providing an environmentally friendly space for your possessions.

Customers keep and control the keys to their storage unit. We require locks on all storage containers. This provides an additional level of protection while the units are stored in our secure storage facility. Customers keep and control the keys to their storage unit.

Absolutely. Box-n-Go service can be used for many business needs:

• on-site storage
• records storage
• corporate relocation
• excess inventory storage
• seasonal supplies or decoration storage
• exhibit storage
• and many, many more

Please feel free to contact us to explore the many exciting possibilities or service has to offer.

Box-n-Go for Business offers numerous benefits:

• storage fees can be invoiced to your account’s payables
• no need to rent a truck and have employees drive it
• reduced injury potential with ground level loading and minimized handling
• available on-site storage options
• available loading/relocation labor – deal with a single supplier for all your needs

We have been servicing students in Southern California since 2006! You can check if we service your school here https://www.boxngo.com/student-self-storage/

Yes. Our prices include $100 worth of protection per stored item.  We strongly recommend the purchase of additional protection coverage in cases where the replacement value of your possessions exceeds $100 per box/registered item.

In some cases, where we incur additional costs, there will be additional charges and fees. For example, when our crew has to wait while you finish packing your belongings. These fees can usually be avoided if you plan ahead of time.  Most importantly, make sure you are in your room during your scheduled delivery time. Additional fees are applicable for over the weight limit items (50 lbs) and on-demand delivery/pick up scheduling.

You will want to make sure your boxes or small items weigh less than 50 lbs.  Any items that are over the weight limits will be charged to your account as special care items.

Yes, you can access your stored items at our storage facility with a 2-business days’ notice and during normal business hours. There is a warehouse handling fee for this service.

Yes.  You can cancel your order any time, however, depending on when you do, there may be additional fees that apply. For example, if you cancel on the day of scheduled pick up or delivery, standard on-demand delivery fees for your address will apply. Also, please note that the packing kits and other materials purchased must be returned to us unused in order for us to provide a refund.

Yes. You can change your pickup details online in “my account”. You can also call or email our main office anytime you need to reschedule.

You can. There may be fees applied for warehouse handling and/or redelivery unless you schedule redelivery on the bulk schedule of days as published on our site. Please schedule the return of your items in advance.

Yes.  You may purchase additional protection coverage when you make your reservation.

If you select Self-Load month-to-month services you can select any drop-off date, as long as you reserve ahead of time. If you select a pre-paid, discounted package, then the drop-off dates will be set as listed in the details of the package. 

Of course. In fact, this is one way to reduce your costs. Make sure to list your friends as authorized agents though. 

Yes! We will accommodate all your moving and storage needs. Just let us know ahead of time what you have. Upon arrival, we will label all items you have and register them for you.

Yes. We can store almost anything you can fit in your residence, including bikes, trunks, rugs, refrigerators, shelves, futons, desks, filing cabinets, chairs and more!

Box-n-Go can store any item that you need. We store futons, trunks, plastic bins, furniture, desks, beds, refrigerators, microwaves, chairs, etc. Items such as TVs and flat screen monitors should be stored in their original boxes. If you don’t have the original box, you can purchase additional packing supplies such as bubble wrap or certain available boxes from us.

Yes.  We can store your bike, skis, snowboard, or golf clubs.

Yes, just be sure to pack properly in the original boxes to secure your contents! If the original packaging is not available, our crew can help you pack for a nominal fee.

For consistency reasons, we prefer and highly suggest that you use the boxes provided to you by Box-n-Go. Our Box-n-Go U boxes are specifically designed for students and come with a special storage discount. However, you can use other boxes for TVs, Printers, Monitors, Lamps etc… It is your responsibility to make sure your box is in good condition. If your box is NOT in good condition, our company will NOT be liable for damages if the box falls apart during the move. So don’t take any chances – use our economical and professional packaging products whenever possible!

Yes. If you are not able to, you can assign a friend.

No. We will do that for you! We will create a label for every item you have picked up, including your boxes.  We use the barcode labels to track your items in storage so that nothing gets lost. However, we do recommend you write your name on every box/item as a precaution.

Not at all! With our A la Carte Valet service we pick up from your room. You just need to pack. Our Self-Load services offer easy loading convenience that requires minimal effort. We also offer loading service – professionals that will do the heavy lifting for you. 

Yes. We will review the condition of your box upon pick up. Some boxes may not be sturdy enough. As a result, we cannot guarantee the integrity of such boxes during transportation and handling process. In these cases, we will need to re-pack your belongings. Also, some furniture items (like IKEA), may need to be disassembled for transit. We can help you with that. Additional handling fees may apply.

Yes.  Hazardous materials, liquids, jewelry, cash, perishable items, and valuables cannot be stored.  All packages must be packed appropriately. You can learn more here https://www.boxngo.com/weight-limitations/

Yes. We pick and deliver both at the dorms and off-campus housing. Off-Campus locations must be within the same zip code as the campus itself for bulk deliveries. On-demand delivery can be scheduled for any location within our service area.

Yes.  We sell a packing kit that has been specifically designed for the needs of the students. Customers can modify the kit contents based on their specific needs. They can add or delete boxes or supplies. Purchasing our supply kit is not required to receive storage service. All supplies you purchase are delivered to your dorm.

Feel free to order as many boxes as you would like. If you have some left over, we will take them back for full credit during the pickup.

Items are stored together in large, secure, breathable storage containers. Containers are stored inside a secure, controlled storage warehouse under 24/7 surveillance and security monitoring.

You will be sent a confirmation email with your specific information. Please save this email for your records. If you do not receive it, please check your junk e-mail folder first.

Placing an order is very easy! Enter your zip code on www.boxngo.com. Once you see the student services we offer, select the one that works for you. Click “Get Started” and a free online account will be created for you if you are a first-time customer, or log into the existing one. Then simply follow the prompts.

We will provide you with packaging instructions when you sign up. You can also view several instructional videos posted on our website. We also want you to securely tape all boxes (especially the bottoms) as well as plastic containers. If you store computers or electronic items, be sure to use the original packaging if you have it. We sell packing material if you need it. Packaging material is extremely important for the safe storage of electronics.

All discounted pick/delivery dates and times will be posted on our site for your school. Of course, On-Demand delivery/pick up are available on any day.

Your discounted bulk pick-up dates and time slots will be specified on the price page when you sign up for service. You will be able to schedule a pickup at the time you place your reservation. We also offer on-demand pick-up, which can be scheduled at your convenience.

Our crew will label and register each box/item picked up on a customer’s account. Once the items arrive at the warehouse, they are tracked using the unique number/bar code printed on the label. For added security, we attach several labels to each box/item.

You place reservation for the A la Carte service first. We ship the packing materials to you. We will then pick up your items from your apartment or dorm room and transport them to our secure storage facility. When you are ready to have your belongings return to your new residence, log into your account and schedule your return online. Learn more here https://www.boxngo.com/student-self-storage/.

You should plan your packing process based on your school’s scheduled pick-up schedules. Figure out how long it will take you to pack and order the boxes and supplies with the appropriate delivery speed.

When the movers arrive, you will receive a text message and/or a call letting you know they are outside your dorm/apartment. In most cases you will need to meet the movers and escort them up to your room.

Yes. We can pick up your things if you live within the same zip code as your college or university campus. If you live outside of the five-mile radius, you may be subject to an additional charge.

Yes! We work hard to assure you the highest levels of safety and security for your belongings. In fact, we have never experienced any theft or break-ins.

We can store almost anything you have. Nothing is too big or too small. No loose small items though. Please pack them into boxes, totes, suitcases, etc. Also, no prohibited items please. Learn more here https://www.boxngo.com/weight-limitations/

We accept all major credit cards.

If you are not around for a pickup/delivery, you can have a friend or roommate there. They must be authorized to sign for you. We are not able to do a pickup or deliver, if there is nobody to accept your belongings. A rescheduling fee may apply.

If you are unsure where you will need your items delivered, just let us know when you find out.

You can visit your account page over break and add your new address for re-delivery.

We can schedule an on-demand pickup/delivery for you for an additional fee.

You may make changes to your online account at any time by logging in with your log in email and password.

You can store as many boxes as you need.  We will only charge you for the number of boxes we actually pick up. You can return the unused boxes you buy from us for full credit. 

If you need your items delivered to a new school, you will simply supply us with your shipping address to your new school.  We will ship the boxes to you via FedEx, UPS or USPS (shipping and handling fees apply for this service).

Yes, this is not a problem. We can store your belongings for as long as you require. 

No problem. We can help you store or ship practically anything. We can send you a specialty box once we know the dimensions of your item or you can store the item by itself. We recommend giving us a call and our customer support specialists will assist you in placing an order.

In the highly unlikely event that one of your items may be damaged, please contact us right away so that we can take care of it immediately. We will send a claim forms and instructions and may have a Box-n-Go representative come and take a look. Before filing a claim, please review our terms and conditions. 

That is OK. We understand that your storage needs can change. We will accommodate the change and update your inventory accordingly. You are ONLY charged for the items you store.

During your school move out/move in days we pick up/drop off belongings for many students. This is why we can provide these services for a deeply discounted fee. If your needs fall on different days, no worries. You can schedule on-demand pick-up/drop off for a reasonable fee. 

We cannot provide coverage on anything that fails to meet our packing guidelines or items that are prohibited (hazardous or irreplaceable). If it is packed properly, we have you covered.

You can use our storage and moving services for summer storage, study abroad storage and shipping services. We can also help you move locally or nationwide.

We offer A la Carte Valet (storage by the box with in-room pick up) and Self Load Storage (via 8′ x 5′ storage container delivered to your location). We can also help you move locally or nationwide.

Our Box Kit contains everything you will need for summer storage.  Kit includes: 5 student boxes (specialty Box n Go U boxes 23″x14″x17″), 1 roll of tape and 1 marker.

You can pick up your storage any time during the year, or we can re-deliver it to you. Handling and delivery fees may apply.

You can start storage with us anytime you need during the year. Just reserve online, email or give us a call and we will schedule a pickup all your items.

You will be charged for the packing kit and shipping during the order. You will pay for storage of your boxes/items after they have been picked up.

Whenever you want, however, keep in mind: scheduling pick-ups and re-deliveries is based on a first-come, first-serve basis. The earlier you order, the more likely you are to get your preferred date and time.

The cost of storage is set on a per box/item basis. For a detailed breakdown of pricing, please refer to the pricing page.

When our crew comes to you to pick up your boxes and items, they will bring and attach the labels to each of your box/item.

Your Items will be stored inside large, breathable storage units, which are, in turn, stored inside a high security storage facility with passive climate control features, within driving distance from each campus we serve.

Box-n-Go performs the majority of its communication with its customers via e-mail and text. It is extremely important to read the e-mails or text notifications Box-n-Go sends you since they will contain important information. E-mail addresses and phone numbers are kept confidential and not given out or sold to anyone. 

We have been servicing the local student storage and moving needs since 2006. We are very flexible when it comes to your needs. We will do whatever we can to make your storing easier and affordable. 

Yes. Our crew will come to your room to pick up your belongings. 

Yes, we will have extra boxes, just in case, and we can even help you pack for an additional fee.

Yes, we offer in-room pickup at no extra charge. as long as you are registered with us and your school’s administration will allow our movers into the dorms.  Our movers will come to your room to pick up your storage boxes and items.  We’ll attach labels to each of your box/item and complete the necessary paperwork.  The process should take no longer than 5 to 10 minutes.

You can find out through various sources where storage building auctions take place. Public storage unit auction in ca are required to post legal notices in newspapers. There are also web sites and auctioneers who all provide very limited schedules of self storage auctions. By using all these action storage sources it is possible to find out when and where all these auctions will be conducted. Contacting the different self storage companies will yield you the highest results.

Be sure to arrive 10-15 minutes prior to a scheduled storage unit auction. Before the auction storage starts, the mini storage auctions auctioneer will have a sign in sheet and a set of their company’s rules going over the terms and conditions of the storage units auctions. Most auctions are “live” or “verbal”. The sale will allow the storage facility to recoup some of their losses. Any profit over the actual amount owed on the unit is paid to the renter, but the winning bid seldom covers the past due rent. Cash is the acceptable form of payment and sales tax will be charged if the buyer cannot show a valid resale license and proper identification.  Storage locker auctions are very different then most types of auctions.  Usually you are bidding on the entire contents of a unit. Units or lots are usually viewed 1 by 1 with the viewing limited to the doorway entrance of the storage unit or container. The bidding starts after all bidders have had a viewing of the property. Bids sometimes start out as low as $1.00 and can proceed upwards with the property being sold to the highest bidder. Based on our experience average lots or units seem to sale for under $300.00. Don’t forget, the high bidder must remove all contents of the unit purchased within the time specified by the self storage facility. Facilities do not allow the use of their garbage cans or dumpsters and units are expected to be broom swept clean.

As seen on A&E channel “Storage Wars” episodes when the renter of a self-storage unit can’t make the payments, the stuff inside goes up for grabs. What Treasures Might I Find? The short answer is, anything and everything! Antiques, collectibles, appliances, kitchenware, linens, baby furniture, sofas, chairs, dressers, dining room sets, home decor, clothing, toys, games, bicycles, motorcycles, power tools, lawn mowers, barbecue grills, hobby supplies, hunting supplies, camping gear, sports equipment, seasonal decorations, books, DVD’s and CD’s, jewelry, electronics, business inventories, patio furniture, cameras, musical instruments….There are no limits. Check it out here. You can watch full episodes, meet the players and get bonus footage online.

In the United States, most self storage facility auctions are held to vacate non-paying tenants. There are an average of 800 California storage unit auctions on any given month. Each storage units auction site will have a different amount of units or lots to offer for auction. These storage auctions are opened to the general public with most bidders’ buying for the purpose of reselling for profit. Storage auction is a great way to buy secondhand merchandise for pennies. If you are someone who sells at flea markets, garage sales or on e-Bay, you will probably find self storage online auctions to be one of your best sources for merchandise.

You really never know what you will find. Most storage shed auctions yield general household goods, furniture, electronics, clothing and personal records. Bidders do find money, jewelry, antiques and collectibles at these auctions. It is not uncommon to find someone’s whole household or business in a unit, with that in mind, you never know when you might stumble on someone’s life collection of who knows what!  Remember you are usually viewing the property from an open entrance into a storage unit or container; this means that boxes and plastics storage containers can yield anything. Some units are packed so tight that you won’t have the luxury of getting a view of the items that are behind what is blocking the entrance area.