California Privacy Rights
Credit Card Security
Terms and Conditions for Use of this Website
Use of Information on this Website
The information contained in this website is not intended to provide any specific legal, accounting, financial, or tax advice to individuals or entities, and shouldn’t be relied on or used for any such purposes. Downloading, printing or copying from this website must be for noncommercial, personal use only.
Links are Not Endorsements
The Website may include interactive areas in which you or other users may create, post, send or store messages, materials, data, information, text, music, sound, photos, video, graphics, applications, tags, code, links or other items or materials on the Sites (“User Content”). By using the Website, you agree not to post, upload, transmit, distribute, store, create or otherwise publish through the Website any of the following:
a. Unless specifically requested by Box-n-Go, any “sensitive” personally identifiable information about yourself or another person (including, but not limited to, information that relates to health or medical conditions, social security numbers, credit cards, bank accounts or other financial information, other information concerning trade union membership, sex life, political opinions, criminal charges or convictions, religious beliefs, racial or ethnic origin, or other sensitive matters);
b. User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, otherwise objectionable or which threatens our relationships with our employees, partners, customers or suppliers;
c. User content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and produce such User Content;
d. User Content that impersonates any person or entity or otherwise misrepresents your identity or affiliation with another person or entity;e. Spam, direct marketing communications or any unsolicited advertising, promotional materials or other forms of solicitation or commercial content;
f. User Content that constitutes, encourages or provides instructions for a criminal offense, violates the rights of any party or that creates liability or violates any applicable local, state, national or international law;
g. Viruses, spyware, Trojan horses or any other harmful, disruptive or destructive files; and
h. User Content that, in the sole judgment of Box-n-Go, is objectionable, restricts or inhibits any other person from using or enjoying the Website or which damages the image or rights of Box-n-Go, other users or third parties.
Box-n-Go does not control, take responsibility for or assume liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Box-n-Go liable for any user conduct or any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. The interactive areas are generally designed as open and public community areas for connecting and sharing with other people. When you participate in these areas, you understand that certain information and content you choose to post may be displayed publicly. You are solely responsible for your use of the Website and agree to use the interactive areas at your own risk.
Accuracy and Changes
Facts and information on this website are believed to be complete and up-to-date. Box-n-Go reserves the right to modify the information on this website at any time without notice. Any such modification will be effective immediately upon posting and your continued use of this website will mean that you accept these changes.
Severability and Conflicts with other Terms
If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable for any reason, in whole or in part, then that provision will be severable from these Terms and Conditions and won’t affect the validity or enforce ability of the remaining provisions. Conflicts between these Terms and Conditions and the specific terms and conditions of any other agreements relating to your Box-n-Go accounts, products and services, will be controlled by the specific terms and conditions of the other agreements relating to your Box-n-Go accounts, products and services.
All right, title and interest in this Web site and any content contained herein is the exclusive property of Box-n-Go, except as otherwise stated. Unless otherwise specified, this Web site is for your personal and non-commercial use only and you may print, copy and download any information or portion of this Web site for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, frame, create derivative works from, transfer, or otherwise use in any other way for commercial or public purposes in whole or in part any information, software, products or services obtained from this Web site, except for the purposes expressly provided herein, without Box-n-Go’s prior written approval. If you copy or download any information or software from this Web site, you agree that you will not remove or obscure any copyright or other notices or legends contained in any such information.
The trademarks, logos and service marks (“Marks”) displayed on the Site are the property of Box-n-Go and other parties. Unless otherwise specified, the content of this website including, but not limited to, text, graphics, logos, buttons, images, data compilations, icons, and code, is the property of Box-n-Go and/or its affiliates, and is protected by United States and international copyright laws.Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Box-n-Go or such third party which may own the Marks. All information and content including any software programs available on or through the Site (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.
Governing Law, Jurisdiction, Waiver of Jury Trial
These Terms and Conditions constitute a contract made under and governed by and construed in accordance with the laws of the State of California. You agree that the federal court of the state of California, if it has subject matter jurisdiction, will have exclusive jurisdiction to hear and determine any claims or disputes between you and Box-n-Go (and/or its members, managers, officers, employees, agents and the assigns of same), pertaining directly or indirectly to these Terms and Conditions, or to any matter arising from these Terms and Conditions, or any other document executed and delivered in connection with these Terms and Conditions, the use of www.boxngo.com or the online services offered by Box-n-Go. If the federal court lacks subject matter jurisdiction, any state court located in Los Angeles, California, will have exclusive jurisdiction to hear and determine such claims or disputes. To the fullest extent permitted by applicable state and federal law, you and we each agree to waive the constitutional right to a trial before a jury. All disputes and controversies and claims arising out of the use of this website will be resolved either through arbitration or in the courts.
Disclaimer of Warranties
This website is provided by Box-n-Go on an “as is” and “as available” basis. Box-n-Go makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. Box-n-Go does not guarantee or warrant the accuracy of information contained on this website or that access to this website will be uninterrupted. To the full extent permissible by applicable law, Box-n-Go disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Box-n-Go will not be responsible for any loss or damage that could result from interception by third parties of any information or services made available to you via this Web site. Although the information provided to you on this Web site is obtained or compiled from sources we believe to be reliable, Box-n-Go cannot and does not guarantee the accuracy, validity, timeliness or completeness of any information or data made available to you for any particular purpose. Neither Box-n-Go, nor any of its affiliates, directors, officers or employees, nor any third party vendor, will be liable or have any responsibility of any kind for any loss or damage that you incur in the event of any failure or interruption of this Web site, or resulting from the act or omission of any other party involved in making this Web site, the data contained herein or the products or services offered on this Web site available to you, or from any other cause relating to your access to, inability to access, or use of the Web site or these materials, whether or not the circumstances giving rise to such cause may have been within the control of Box-n-Go or of any vendor providing software or services. In no event will Box-n-Go or any such parties be liable to you, whether in contract or tort, for any direct, special, indirect, consequential or incidental damages or any other damages of any kind even if Box-n-Go or any other such party has been advised of the possibility thereof. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a user’s equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., you cannot access your internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure. Box-n-Go cannot and does not guarantee continuous, uninterrupted or secure access to the Web site.
Telephone Call Monitoring and Recording
Authorized employees or agents of Box-n-Go may monitor and record all or portions of your telephone calls to Box-n-Go for quality control, Customer service, employee training, security, and other lawful purposes. Your consent will be ongoing and need not be confirmed prior to, or during such monitoring or recording, except to the extent applicable law expressly requires otherwise.Liability and Restricted Access to Box-n-Go
Box-n-Go is not liable for any direct, indirect or consequential loss, damage or inconvenience arising out of your use of this website. Box-n-Go reserves the right to cancel or restrict your access to this website without notice to you. Box-n-Go is not responsible for damages suffered by you or any inconvenience caused directly or indirectly by our termination of your access to this website.
You agree to indemnify, defend and hold harmless Box-n-Go, its affiliates, shareholders, directors, officers, co-branders, content providers, subsidiaries, parents, employees and agents, from any claim, demand, liability, dispute, damage, cost, expense, or loss, including reasonable attorneys’ fees and costs of litigation, arising out of, or in any way connected with your use of or access to the Site, your use of the Content, your linking to the Site or your violation of this Agreement. This obligation will survive your use of the Site.
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Cornerstone #1 – We do not rent, sell, or share personal information about you with others.
We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us. Box-n-Go, LLC will only share your personal and financial information with others only:
at your request;
to process or service a transaction or product authorized or requested by you;
when required by law to disclose such information to appropriate authorities;
to companies that assist us in marketing our products and services;
as otherwise allowable by law, such as sharing with data processors, credit bureaus, printers, shipping houses, etc.
We do not share your personal and financial information with others for marketing purposes, except at your request.
Cornerstone #2 – We collect only the information necessary to deliver the products and services you requests.
Box-n-Go, LLC is the sole owner of the information collected from you. We collect only the personal and financial information about you necessary to serve your needs, to protect against fraud, and to fulfill legal and regulatory requirements. We collect the following:
Information we receive from you on payment applications and other forms, and any other information you subsequently provide to us orally, in writing or through the Internet;
Information about your transactions and communications with us;
Information we receive from credit bureaus; and
Information from public records accessed in the ordinary course of business;
Information that allows us to track the customer visits to our site without collecting any personal information.
Cornerstone #3 – We establish safeguards to ensure the security and confidentiality of your information.
Wherever we collect sensitive information such as credit card data, that information is encrypted and transmitted to us through the use of a secure server. The secure server software encrypts all information you input before it is sent to us. We also take additional security precautions to protect the customer data we collect against unauthorized access. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Box-n-Go, LLC restricts access to your personal and financial information to our employees who need it to do their job. Employees with access to your information are required to strictly maintain the confidentiality of all customer information.
The computers/servers in which we store personally identifiable information are kept in a secure environment.
Box-n-Go, LLC maintains physical, electronic and procedural safeguards that comply with Federal standards to protect your personal and financial information. We routinely test our information systems and website to ensure that unauthorized access does not occur.
Cornerstone #4 – We maintain your privacy even after you cease to be our customer.
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California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, California residents have the right to request from a business, with whom the California resident has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year.
To request a copy of the information disclosure provided by Box-n-Go pursuant to Section 1798.83 of the California Civil Code, please contact PrivacyManager@boxngo.com
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Credit Card Security
Box-n-Go realizes the importance of our customers having the same confidence using credit cards online as they do when ordering by phone. That is why we use industry-standard encryption (256 Bit SSL) to protect the confidentiality of the information you submit during checkout and ensure that your online purchase is safe with us.
Encryption is a process by which we use software to make your credit card number and personal information unreadable to others during the order process. Box-n-Go currently uses the industry-standard SSL (Secure Sockets Layer) encryption to protect your information. We believe in keeping up-to-date with new technologies in order to provide the best security to our customers.
If at any time you feel uncomfortable providing personal information online, please feel free to call and speak with one of our representatives at 877-269-6461.
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Box-n-Go respects the intellectual property of others, and we ask our users to do the same. We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your intellectual property rights have been otherwise violated, please provide Box-n-Go Agent for Notice with the following information in English (your “Notice”):
Note: If you are asserting infringement of an intellectual property right other than copyright, please specify the intellectual property right at issue (for example, ‘trademark’).
1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
2. a description of the copyrighted work or other intellectual property that you claim has been infringed;
3. a description of where the material that you claim is infringing is located on the Yahoo! site, with enough detail that we may find it on the website (in most circumstances, we will need a URL);
4. your address, telephone number, and email address;
5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Box-n-Go’s Agent for Notice of claims of copyright or other intellectual property infringement can be reached as follows:
c/o Box-n-Go, LLC
5934 E. Slauson Ave
Commerce, CA 90040
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
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Storage Delivery Cancellation Policy
Box-n-Go Delivery/Pick Up Re-Scheduling/Cancellation Policy
At Box-n-Go we understand that circumstances and your schedule may change, often without warning, and people have to adjust accordingly. As we provide a variety of services, including the ones with our partner companies, we have few components to our cancellation policy to meet your needs:
Cancelling Packing Kit Orders
You can cancel the packing kit order anytime up to 1 business day before it ships out to you. The administration fee you may have paid to register your account is not refundable. You can receive a refund for the kit after we have mailed it to you. All you need to do is to return it to us in re-sell-able condition and we will issue a full refund (excluding the shipping costs).
Cancelling Box-n-Go Container Delivery/Pick Up
You can cancel or re-schedule your delivery or pick-up of your container at no cost up until 2 pm one (1) business days prior to the day of scheduled delivery or pick up or a cancellation fee may be charged. Simply call us at 877-269-6461 (e-mail and/or voicemail notifications cannot be accepted) and we will accommodate your cancellation/re-scheduling request. The deliveries/pick-ups cancelled on a shorter notice are subject to published, full price delivery/pick-up fee.
Cancelling Box-n-Go U Valet and Full-Service Orders
You can cancel or re-schedule your pick-up service at no cost up until 2 pm one (1) business days prior to the day of scheduled pick up or a cancellation fee may be charged. Simply call us at 877-269-6461 (e-mail and/or voicemail notifications cannot be accepted) and we will accommodate your cancellation/re-scheduling request. The pick-ups cancelled on a shorter notice are subject to published, full price, on-demand pick-up fee.
Cancelling Full-Service Moves
You can cancel or re-schedule your full service moves at no cost up until 2 pm one (1) business days prior to the day of scheduled move or a cancellation fee may be charged. Simply call us at 877-269-6461 (e-mail and/or voicemail notifications cannot be accepted) and we will accommodate your cancellation/re-scheduling request. Moves cancelled on a shorter notice are subject to $100 cancellation fee.
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