Storage

I live in an apartment, where can you place the Box-n-Go container at my address?

Typically, when containers are delivered to an apartment/condo complex there are few placement options available:

  • street in front of the building
  • back alley or driveway
  • parking lot
  • parking garage

When the units are placed on the street, we are able to place two storage containers in place of one parked car. Our units are street legal and can be placed anywhere the car can be parked legally. Some municipalities regulate the street container placement and a permit may be required. Your sales consultant will be able to assist you with determining the regulations at your location.

When the units are located in the back alleys, parking lots or parking garages or elsewhere on the building or association property you must first obtain the permission for such placement from your building management or landlord. So please be sure you have agreed upon suitable location for the units and time our units can be there. Also bear in mind that we require a minimum clearance of 8′ in width and 8′-2″ in height.

What times do you deliver the containers? Can I schedule a specific time?

We schedule the delivery appointments for 8 am to 5 pm and have premium appointments available for 8 to 11 am, 11 am to 2 pm, 2 to 5 pm. Your sales consultant will help you choose the most convenient delivery time slot that is available. While we cannot guarantee or schedule a specific arrival time as we have no control over the traffic conditions and the time each stop in route may take, the driver will call you with details on his schedule and an approximate time of arrival, if you so request.

Can Box-n-Go place the container in the garage or carport?

Yes as long as a minimum height clearance of 8′-2″ is available. In some cases, when you prefer the unit to be placed in the carport, we are able to do so without having the forklift pass under the roof of the car port. In this case we only need about 7′-4″ of height clearance.

Do I need to be present when my Box-n-Go containers are delivered?

You or your (or your authorized agent) can be present, or you can opt for “unattended” appointment. Just provide us with placement instructions. Our driver will also deliver a Box-n-Go welcome package, demonstrate you the features of your containers, and have you sign the rental agreement.

If you cannot be home for the delivery, you can authorize someone else to accept the containers. Just inform your sales consultant when you place your order or contact customer service in advance of your delivery date. We will add that individual as an Authorized Agent on your account for container delivery. Please make sure to have your phone on, so that we are able to contact you.

In most cases you do not need to be present for the pick up, unless your unit is behind the gate or the access to the unit is blocked.