Share Your Feedback with Box-n-Go

Help us improve. The short survey below takes about a minute and tells us how we’re doing on the service you used. We read every submission and use what we learn to train our team and adjust how we operate.

What Our Customers Think

Judy S.

Video transcript

With any storage facility, my concerns are, number one, safety and theft of my items — how well are they going to be cared for? Are they going to be damaged, shaken around, especially in a pod? Then also ease of access — it’s not like a roll-up-door storage locker where you can just go and get in; it has to be brought out. And I thought, boy, all that moving around, it’s going to be a wreck. And cost, and so on. And then, working with the people there — how easy is that going to be?

I was very pleased with the service. When I first packed up, I didn’t order enough pods, and here I am in the middle of moving, on a deadline — I have to fly out across the Pacific, so it’s not like I can wait around. I needed more pods. They delivered me more pods on the spot, and I packed them up.

Over the years — and I’ve been here quite a few years, because I moved from the mainland to Hawaii, and now from Hawaii to Panama — I’ve had these storage lockers for years. I went from four to three, three to two, and now two to one. Every time I’ve had to come here or contact them, they’re Johnny-on-the-spot, so accommodating. When I call in to make my payments, I almost feel like I work here now, because I know everybody so well. They’re very understanding and easy to work with.

I’ve had other storage lockers — this is the best experience I’ve ever had. That’s why I’ve been here so long. My kids are already saying they’re going to use Box-n-Go when they move. You don’t think your stuff’s going to be in storage that long, but it is. And with all the ins and outs of the pods, nothing has ever been damaged. Not one thing. So I’m very pleased. Very pleased.

If you’re going to be out of state, your stuff’s secure, it’s taken care of, it’s not deteriorating. We had a leather saddle in there for years — I said to my husband, it’s going to be full of mold, even your shoes get moldy when they’re locked up. We took it out — it’s perfect. It’s temperature controlled, all of it. I couldn’t be happier. I would definitely recommend them. I have recommended them.

Kelly N.

Video transcript

This was the first time I was renting storage. My first concerns were: where was the storage place, and was it safe? I’m putting all my valuables and keepsakes — things that are really important to me — so it was really important that they felt safe, that the company was a real company I trusted. Also the cost — how much was it going to be? I didn’t want to have to worry, while I’m out traveling, about being hit with all these fees on top of it, or weird things. So those were the main concerns.

What surprised me the most — there are so many things I could say, but I guess just how easy it was. I had no idea. The whole process was very easy. When I moved everything, the box came to me, I put everything in there — it was just so simple and affordable. And then even getting into my storage: because I decided to keep traveling a little bit longer, it was super easy just to drop in, take stuff out or put some in. It was just so easy. And I felt very safe. So it totally blew my expectations of what I thought storage would be, because it’s just been very pleasant.

I recommend them all the time to many people — mostly because I feel safe, I feel like my storage is in a safe place, and just because of how easy and affordable this whole process has been.

Janice H.

Video transcript

When I first called Box-n-Go, I spoke to Frank, and he was very thorough with the information I needed — sizes, prices and rates, the contract based on the number of months, any specials. I thought, wow, he’s giving me everything; I’m not really having to ask. I liked that a lot — the information was provided up front. I told him I’d take everything, look through it, do some research, and come back to him. But I pretty much knew everything he’d said made sense, and I felt really comfortable with him. He was oriented toward good customer service, just on point. I had nothing in my mind that said I wanted to look any further.

I did some searches and Box-n-Go came up. I’d talked to some other people before, but when I got to Box-n-Go I was just like, “You know what? I’ve made my decision.” I had no hesitation about going with anyone else.

The container came to my home, and it was exactly the size I thought it was — no surprises, no “this is too big, this is too small.” I put everything in it, it got picked up, everything was on schedule, exactly as Frank had said. I was definitely pleased.

I really liked working with Frank. He was my point person the whole time I had my storage. I’d call him, he remembered me, and he made every attempt to be on point with everything. When I’d come to the storage facility to check on things — take some out, put some in — he was always there, friendly. And there were the two Stans; customer service was great, the warehouse guys were great. Everyone was friendly, no one was rude, no one was lost or disappeared. They helped me move stuff in, they helped me move stuff out. It was great — even though I was taking my stuff out of storage.

I would recommend them to everyone. So kudos to Frank, the two Stans, the warehouse guys, and Box-n-Go in general.

Frequently Asked Questions

Will I get a response to my feedback?

Yes, we respond to every submission. Some responses are quick; others take time because we want to investigate what happened, talk to the team member involved, and come back with something useful rather than a generic reply. If we haven’t responded within a week, follow up by phone.

Is my feedback anonymous?

No. The form asks for your name and email at the end so we can follow up. We use that information only to respond to your feedback — we don’t add you to marketing lists or share it.

Can I leave a public review somewhere?

Yes. We have profiles on Google, Yelp, and the BBB. Public reviews help future customers; private feedback through this form helps us improve internally. Both are useful.

What happens if I had a bad experience?

A member of our management team reviews it. Depending on what went wrong, we may follow up with the team member involved, adjust how we handle similar situations going forward, or offer a remedy if one’s appropriate. We can’t undo what already happened, but we can take it seriously and learn from it.

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