How to Get Your Belongings Back

This is the part of your Box-n-Go journey where you get your belongings back. Depending on the service you’re using, there may be slightly different options and steps to follow. Here are the services you may be using — click a service name to jump to the specific instructions for your option:

Box-n-Go Storage & Moving – as Easy as 1-2-3

We Deliver

We Pick Up

We Store/Move

Store on your driveway or inside our secure facility. Load/unload only once. Ground level access.

Facility storage using our storage containers

When you’re ready for your belongings, there are two ways to get them back: we can deliver your storage container(s) back to you, or you can come pick everything up at our warehouse. Either way, plan ahead — our service is first come, first served and schedules book up. For a return delivery, reserve it about 7 to 10 days before your preferred date to be sure we have availability. You can schedule online at boxngo.com/my-account/ or by phone at (877) 269-6461.

On-Site Storage using our storage containers

With on-site storage, your storage container has been right there at your place the whole time — so when you’re ready to wrap things up, start by scheduling the pickup. Because our service is first come, first served and schedules book up in advance, reserve your pickup date about 7–10 days out to be sure you get the day you want. Then simply unload everything in time for that date, so the storage container is empty and ready when our driver arrives. You can schedule online at boxngo.com/my-account/ or by phone at (877) 269-6461.

A few important things to know:

Lost the keys to your padlock? Give us a call — we may be able to help. A fee applies, and you’ll need to show a photo ID.
Need to keep some items in storage? We can help with that, too. Box-n-Go offers discounted long-term storage plans and five storage container sizes, so we can fit almost any need.
Before we pick up your empty storage container, please make sure it’s completely empty, broom-swept, and unlocked — take your padlock off, since you hold the only key. Don’t leave any belongings or trash inside, as anything left behind may be subject to a fee, and keep the path to the storage container clear so our driver can reach it.
Once we’ve picked up your empty storage container(s), we’ll remove them from your account and close it out, if that’s the last of your storage with us. If your account isn’t subject to a minimum charge or a term commitment, we’ll prorate it and refund any remaining balance back to you.
Need a hand unloading? We can schedule a moving crew to help you — learn more here.

Two Box-n-Go Flex storage containers placed on a residential driveway — With on-site storage, your storage container stays right at your place until you’re ready for pickup.

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Local self Moving using our storage containers

With a self-move, your steps are usually scheduled up front when you book — including the redelivery of your loaded storage container(s) to your new place. To check on or change that delivery, just give us a call at (877) 269-6461. If your move included a storage period (we held your loaded storage container between homes) and the new-place delivery still needs to be set, scheduling it works just like a storage return: because our service is first come, first served and schedules book up in advance, reserve it 7–10 days ahead of your preferred date to be sure we have availability — online at boxngo.com/my-account/ or by phone.

Our Services

Personal/Business
Storage

Student
Storage

Local/Nationwide
Moving

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Help

Boxes &
Supplies

A few important things to know:

Think about where you’d like your storage container placed at the new address. When you confirm your delivery, give us clear notes on exactly where to set the storage container(s) and which way the door should face.
Heads up: any outstanding balance and fees are charged 1 to 2 business days before your delivery.
Lost the keys to your padlock? We may be able to help — just ask your driver at the time of delivery. A fee applies, and you’ll need to show a photo ID.
Need a hand unloading? We can schedule a moving crew to help you — learn more here.
Want to make unloading easier? We rent hand trucks — just ask when you schedule and we’ll have one ready for you.
Before we pick up your empty storage container, please make sure it’s completely empty, broom-swept, and unlocked — take your padlock off, since you hold the only key. Don’t leave any belongings or trash inside, as anything left behind may be subject to a fee, and keep the path to the storage container clear so our driver can reach it.
Once we’ve picked up your empty storage container(s), we’ll remove them from your account and close it out, if that’s the last of your storage with us. If your account isn’t subject to a minimum charge or a term commitment, we’ll prorate it and refund any remaining balance back to you.
Moving into a new home? See our professional tips for settling in — read more here.

Video transcript

A step-by-step tutorial set to background music, with no spoken narration. The instructions are shown as on-screen text over footage of a Box-n-Go container and hand cart:

The Box-n-Go Storage logo appears: “Welcome To Box-n-Go Storage.”
Yellow Box-n-Go containers on a hand cart in a parking lot: “Not Sure How it Works? Watch This and Many Other Available Tutorials.”
Close-up of the hand cart with a cable lock: “Your Hand Cart Comes with Cable Lock — Driver will Provide You with Lock Combination.”
“When You Finished with Your Hand Cart… Just Attach it to the Door Handle With Cable Lock.”
An arrow points to a handle on the container door: “Door Handle is Here.”
“You are Ready to Attach it to Your Storage Container.”
A handle on the wooden container door is circled: “Door Handle for the Hand Cart.”
The yellow cover is pulled down over the container: “Now Let’s Close the Yellow Cover — The Velcro at the Top holds it in Place.”
The door flap is wrapped around: “Bring The Door Flap Around — Let’s see it in Action.”
The hand cart is stood up against the covered container door: “Now, Hand Cart Goes Against The Door — LIKE THIS.”
The cover flap is lifted slightly: “Open Flap Just A Little To Expose Door Handle.”
The cable lock is shown: “Driver Will Provide You with a Lock Combination — Call Us If You Have Any Questions.”
The cable is threaded through the handle and locked: “Loop Cable Through the Door Handle and Lock It.”
The secured hand cart on the container: “DONE!”

On-screen text (in order): Welcome To Box-n-Go Storage · Not Sure How it Works? Watch This and Many Other Available Tutorials · Your Hand Cart Comes with Cable Lock — Driver will Provide You with Lock Combination · When You Finished with Your Hand Cart… Just Attach it to the Door Handle With Cable Lock · Door Handle is Here · You are Ready to Attach it to Your Storage Container · Door Handle for the Hand Cart · Now Let’s Close the Yellow Cover — The Velcro at the Top holds it in Place · Bring The Door Flap Around — Let’s see it in Action · Now, Hand Cart Goes Against The Door — LIKE THIS · Open Flap Just A Little To Expose Door Handle · Driver Will Provide You with a Lock Combination — Call Us If You Have Any Questions · Loop Cable Through the Door Handle and Lock It · DONE!

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Student storage — A la carte valet service

With A la Carte, you don’t lift a thing — when you’re ready, our crew brings your belongings to your new address and carries them inside for you. Just log in and schedule the delivery to your new address; you can update the address any time, right up until delivery. Because our service is first come, first served and schedules book up — especially around the busy back-to-school season — reserve your delivery 7–10 days ahead of your preferred date to be sure we have availability. You can schedule online at boxngo.com/my-account/ or by phone at (877) 269-6461.

See How Our Self Storage Solutions Work for You

Call or order online in minutes
We deliver storage to you
Pack at home, at your convenience
Store on your property or at indoor facility
Move locally or nationwide

Video transcript

Box-n-Go is a mobile storage company. Unlike traditional storage companies, we deliver storage units to the customer. We leave them with the customer for a few days so they can pack at their convenience, and once they’re done, we come back, pick up the units, and store them at our secure, centrally located warehouse. Once in the warehouse, your belongings are accessible to you seven days a week. Access is free — all you need to do is give us a call, and we’ll move your units to the access area, where you can drive right up to them and do whatever you need to do.

Customer: I was doing extensive research online. After I read customer reviews, I checked out the rates, which were very competitive — in many cases better than anyone else out there. I placed my order online, and within 48 hours my containers were delivered to me. I was honestly surprised how much stuff fit into the container. Overall, the experience was wonderful. I honestly would recommend it to anybody.

Box-n-Go is a very customer-oriented company. We do everything possible to make sure customer needs are met. We know moving and storage can be a very difficult process — a very difficult part of a customer’s life — so we try to accommodate customer needs as best we can, to make the process as easy as possible. So give us a call or visit us online at boxngo.com.

A few important things to know:

Someone needs to be there. On delivery day, you (or another adult you trust) should be at the new address to let the crew in and point them to the right rooms.
Heads up: any outstanding balance and fees are charged 1 to 2 business days before your delivery.
Need something before then? You can arrange access to your belongings at our facility by appointment — book online or by phone, and schedule ahead. Because your items are stored inside our vaults, we need at least 2 to 3 business days’ notice to pull the vault and sort out your items, and a warehouse handling fee applies.
Once your belongings are delivered, we’ll close out your account. A la Carte service isn’t prorated.

Need your belongings shipped somewhere instead? If you’re not staying local, we can ship your items rather than deliver them — it just takes a few extra steps:

Tell us what you’d like shipped and where it’s going.
We pull your items from the vault and weigh them.
We send you a quote based on the weight and destination.
Once you give us the go-ahead, we ship everything out.

This shipping option is subject to a warehouse handling fee.

Box-n-Go Flex storage container on a university campus walkway — Box-n-Go serves students across Southern California — right up to the campus walkway.

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Local full service moving (via a third party partner)

With full-service moving, our partner’s crew does the heavy lifting — they deliver your belongings and carry them right into your new home. For a straight move (with no storage in between), the delivery happens the same day as your pickup, so there’s little for you to do beyond showing the crew where everything goes.

A few things that help the day go smoothly:

Be there — or have an adult you trust there — to let the crew in, point them to the right rooms, and check your belongings as they come off the truck. Note any damage on the delivery paperwork before you sign it, while the crew is still there — signing clean can waive a later claim.
Tipping the crew is customary and always appreciated, though never required.
Settling into your new home? See our professional tips — read more here.
Floor and door protection is available from the crew on request — an optional add-on some customers like, for an extra charge.
Local moves are charged by the hour, so payment is collected when your move is complete — the total depends on the hours worked and how many boxes are used, and can’t be settled until everything’s done. The crew may ask for payment before they unload.

A full-service moving partner's truck beside two Box-n-Go storage containers at a home — For full-service moves, our partner crew delivers your belongings and carries them inside.

What the crew does — and doesn’t do:

They’ll reassemble the furniture they took apart, and they take their moving blankets and wardrobe boxes back to re-use. If you’d like to keep any of them, you’ll be charged the retail cost of each.
They can pack your boxes for an added cost — but unpacking is usually left to you, which is a simple way to keep costs down.
They’ll take your TVs down, but won’t mount or reconnect them.
Appliances need to be disconnected before the move and reconnected afterward by a professional — this is called appliance service, and the moving crew doesn’t do it.

Did your move include a storage period?

If we held your belongings for a few days or months between homes, you have two ways to get them to your new place:

Have your storage containers delivered to your new address. This works just like a storage return above — reserve 7–10 days ahead, send us your placement notes, and we’ll bring them to you.
Have the movers pick up from our facility. Our partner’s crew collects your belongings from our warehouse and delivers them to you; this pickup is scheduled according to our warehouse rules. Because your storage containers are emptied at the facility, each emptied storage container is subject to a cleaning and sanitation fee.

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storage | moving

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Long distance self-moving using our Flex containers

Moving out of the area? We ship your loaded Flex container to a distribution hub near your new home, and a local service partner delivers it to you from there. If your shipment wasn’t already scheduled when you booked, just give us the go-ahead when you’re ready — online at boxngo.com/my-account/ or by phone at (877) 269-6461 — and here’s how the timing usually goes:

Your Flex container travels to the distribution hub nearest your new home. Transit usually runs about 10 to 14 days — but distance affects both the time and the cost: closer West Coast destinations can arrive in as little as 5 days and cost less, while farther East Coast destinations take longer and cost more.
Once it arrives, our local service partner schedules your delivery — usually within 7 to 10 days.

Save 50% on move-in
No truck rental
Ground level

Box-n-Go Flex modular storage unit (8' x 5')

Box-n-Go extra-large storage unit (20' x 8')

Save 50% on move-in
No truck rental
Ground level

Box-n-Go Portable Storage Unit Sizes

A few important things to know:

Because a local service partner handles the final delivery, the extras we offer on local jobs aren’t available for long-distance shipments: there’s no lock-cutting help if you lose your keys, no dollies or hand trucks, and no loading or unloading labor. Plan to unload yourselves, and keep your keys handy.
When you’ve finished unloading, the same local service partner picks up the empty Flex container — leave it empty and unlocked, with your padlock off.
Moving into a new home? See our professional tips for settling in — read more here.

Four tarped Box-n-Go Flex storage containers loaded on a flatbed truck for long-distance transport — For a long-distance self-move, we ship your loaded Flex container to a hub near your new home.

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Full service long distance (via a third party partner)

Long-distance full service is our most involved option. Our partner’s crew handles the heavy lifting end to end, but a cross-country move has more moving parts — and takes more time — than a local one. Here’s what to expect, from quote to delivery.

From quote to delivery

Your quote. It’s based on a verbal estimate of everything you’re shipping, so it helps to walk through every room before you give it. (People often forget items, or plan to sell things that don’t end up selling.) The crew confirms the actual volume on pickup day, and your price is adjusted if it has changed.

At pickup. Because a long-distance move isn’t billed by the hour, extras can apply for a harder-than-usual load — lots of stairs, a long carry to the truck, or a shuttle (a smaller truck used when the full-size truck can’t reach your door).

Consolidation. After pickup, your belongings go to a warehouse (not always ours) to be combined with other shipments. Because most moves don’t fill an entire truck, this step is standard — and it can take about 3 to 4 weeks before your shipment leaves for its destination.

Three wrapped Box-n-Go storage containers on a flatbed truck with a forklift — Long-distance shipments travel by flatbed before the final delivery to your new home.

Payment, in stages. A long-distance move is paid in parts: about 30–35% of your quote when you place the order, another portion (up to half, or the balance) once your shipment leaves after consolidation, and the remaining balance before delivery.

At delivery. As at pickup, extras can apply at your new home — a shuttle if the truck can’t reach, and stairs over 8 steps. Floor and door protection is available too, as an optional add-on some customers ask for. Tipping the delivery crew is customary and appreciated, though never required. As your belongings come off the truck, check them against your inventory and note any damage on the delivery paperwork before you sign — signing clean can waive a later claim.

What the crew does — and doesn’t do

These apply to full-service moves, local or long-distance.

They’ll reassemble the furniture they took apart, and they take their moving blankets and wardrobe boxes back to re-use. If you’d like to keep any of them, you’ll be charged the retail cost of each.
They can pack your boxes for an added cost — but unpacking is usually left to you, which is a simple way to keep costs down.
They’ll take your TVs down, but won’t mount or reconnect them.
Appliances need to be disconnected before the move and reconnected afterward by a professional — this is called appliance service, and the moving crew doesn’t do it.

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What Our Customers Think

Judy S.

Video transcript

With any storage facility, my concerns are, number one, safety and theft of my items — how well are they going to be cared for? Are they going to be damaged, shaken around, especially in a pod? Then also ease of access — it’s not like a roll-up-door storage locker where you can just go and get in; it has to be brought out. And I thought, boy, all that moving around, it’s going to be a wreck. And cost, and so on. And then, working with the people there — how easy is that going to be?

I was very pleased with the service. When I first packed up, I didn’t order enough pods, and here I am in the middle of moving, on a deadline — I have to fly out across the Pacific, so it’s not like I can wait around. I needed more pods. They delivered me more pods on the spot, and I packed them up.

Over the years — and I’ve been here quite a few years, because I moved from the mainland to Hawaii, and now from Hawaii to Panama — I’ve had these storage lockers for years. I went from four to three, three to two, and now two to one. Every time I’ve had to come here or contact them, they’re Johnny-on-the-spot, so accommodating. When I call in to make my payments, I almost feel like I work here now, because I know everybody so well. They’re very understanding and easy to work with.

I’ve had other storage lockers — this is the best experience I’ve ever had. That’s why I’ve been here so long. My kids are already saying they’re going to use Box-n-Go when they move. You don’t think your stuff’s going to be in storage that long, but it is. And with all the ins and outs of the pods, nothing has ever been damaged. Not one thing. So I’m very pleased. Very pleased.

If you’re going to be out of state, your stuff’s secure, it’s taken care of, it’s not deteriorating. We had a leather saddle in there for years — I said to my husband, it’s going to be full of mold, even your shoes get moldy when they’re locked up. We took it out — it’s perfect. It’s temperature controlled, all of it. I couldn’t be happier. I would definitely recommend them. I have recommended them.

Kelly N.

Video transcript

This was the first time I was renting storage. My first concerns were: where was the storage place, and was it safe? I’m putting all my valuables and keepsakes — things that are really important to me — so it was really important that they felt safe, that the company was a real company I trusted. Also the cost — how much was it going to be? I didn’t want to have to worry, while I’m out traveling, about being hit with all these fees on top of it, or weird things. So those were the main concerns.

What surprised me the most — there are so many things I could say, but I guess just how easy it was. I had no idea. The whole process was very easy. When I moved everything, the box came to me, I put everything in there — it was just so simple and affordable. And then even getting into my storage: because I decided to keep traveling a little bit longer, it was super easy just to drop in, take stuff out or put some in. It was just so easy. And I felt very safe. So it totally blew my expectations of what I thought storage would be, because it’s just been very pleasant.

I recommend them all the time to many people — mostly because I feel safe, I feel like my storage is in a safe place, and just because of how easy and affordable this whole process has been.

Janice H.

Video transcript

When I first called Box-n-Go, I spoke to Frank, and he was very thorough with the information I needed — sizes, prices and rates, the contract based on the number of months, any specials. I thought, wow, he’s giving me everything; I’m not really having to ask. I liked that a lot — the information was provided up front. I told him I’d take everything, look through it, do some research, and come back to him. But I pretty much knew everything he’d said made sense, and I felt really comfortable with him. He was oriented toward good customer service, just on point. I had nothing in my mind that said I wanted to look any further.

I did some searches and Box-n-Go came up. I’d talked to some other people before, but when I got to Box-n-Go I was just like, “You know what? I’ve made my decision.” I had no hesitation about going with anyone else.

The container came to my home, and it was exactly the size I thought it was — no surprises, no “this is too big, this is too small.” I put everything in it, it got picked up, everything was on schedule, exactly as Frank had said. I was definitely pleased.

I really liked working with Frank. He was my point person the whole time I had my storage. I’d call him, he remembered me, and he made every attempt to be on point with everything. When I’d come to the storage facility to check on things — take some out, put some in — he was always there, friendly. And there were the two Stans; customer service was great, the warehouse guys were great. Everyone was friendly, no one was rude, no one was lost or disappeared. They helped me move stuff in, they helped me move stuff out. It was great — even though I was taking my stuff out of storage.

I would recommend them to everyone. So kudos to Frank, the two Stans, the warehouse guys, and Box-n-Go in general.

Professional tips for settling into your new home

Getting your belongings back is one thing; turning a houseful of boxes into a home is another. A little planning makes the unpack go faster — and keeps your new place looking its best while you do it. Here’s how to settle in, step by step.

Protect your new home before you carry anything inside

Your new place is probably freshly cleaned, freshly painted, or brand new — and carrying heavy boxes and furniture through it is exactly how floors get scratched and doorways get dinged. Ten minutes of protection up front can save you an expensive repair later.

Start with a plan. Walk the route your belongings will travel, from where the storage container sits to each room, and spot the places that take the most abuse: the entryway, narrow hallways, tight corners, stairs, and every doorway (almost everything you own has to pass through two or three of them). Measure your big pieces and the doorways they need to clear before you start carrying — it’s far easier to plan the turn than to force a sofa through and gouge the floor.

Then cover what matters:

Floors. Lay protection along the path. Ram board is the go-to — a heavy paper-based board you roll out, tape down, and reuse — but rosin paper, adhesive floor runners, or even old blankets and flattened cardboard work too. Tape the edges with painter’s tape so nothing slides or trips you, and so it peels up clean.
Doors and corners. Slip cardboard or padded protectors over doorframes and thresholds, and add corner guards or foam padding at tight turns. A bumped doorframe is as common as a scratched floor.
Heavy items. Put furniture sliders under the legs of anything heavy, and use a hand truck or dolly with clean wheels for boxes and appliances. Lift and push rather than drag.

A couple of small habits help, too: wear soft-soled shoes and wipe your feet at the door, and if you have helpers, keep one person inside and one outside to cut down on tracked-in dirt.

Two Box-n-Go Flex storage containers on a driveway beside an open garage — Unload at your own pace once your storage containers are back at your new place.

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Unpack room by room, in the right order

Before you open a single box, do a quick walk-through and make sure everything made it inside. Then decide where the big furniture goes in each room — it’s much easier to picture it now than to wrestle a dresser across the room twice.

The trick to unpacking is to do it in the opposite order you packed: you packed what you use least first, so now you unpack what you need most first. And finish one room before you start the next — one finished room gives you a calm place to breathe while the rest of the house catches up.

A good order looks like this:

Kitchen first. It’s the heart of the house — you’ll want to eat, make coffee, and pour a glass of water. Get the everyday items out, and save the fragile, wash-before-you-shelve pieces for when you have more time.
Bathrooms next. Toilet paper, towels, toiletries, a shower curtain — just enough to make it usable.
Bedrooms. Assemble the beds and make them up first, so you have somewhere to collapse at the end of the day; then tackle closets and dressers. Moving with kids? Setting up their rooms early helps everything feel normal.
Living and dining. Position the big furniture first, then set up the TV and the rest.
Home office, then the spare rooms, garage, and storage areas last.

Unpack the delicate things — electronics, framed art, breakables — once a room is mostly settled, not in the middle of the chaos. Declutter as you go, too; a move is the perfect moment to set aside what you no longer need. And once the boxes are out of a room, give it a quick clean while it’s empty and easy to reach.

A single white Box-n-Go storage container on a residential driveway at a stucco home — Your storage container comes back to you, set at ground level right where you want it.

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Pack a “first night” box — and open it first

The single best thing you can do for moving day is set aside a box or a suitcase of the things you’ll need in the first 24 hours, and keep it with you rather than in the storage container. When everything else is still packed, this is what saves you from digging at midnight for a toothbrush.

A good first-night box has toiletries and medications, a change of clothes, phone chargers, bedding and a towel, toilet paper, a few basic kitchen items (paper plates, cups, a knife, snacks, coffee), trash bags, a box cutter and basic tools, and a small cleaning kit. Moving with kids or pets? Add their essentials too. It also helps to pick up groceries for the first few days — or just keep a couple of local takeout numbers handy.

Why Box-n-Go?

No truck to rent
Load only once
Pay only for the space you use
Secure, climate-friendly facility
Ground-level access — on-site or facility

No Truck to Rent…EVER!

We deliver & pick up
You do not get behind the wheel of the truck
No need to pay for gas
No insurance
No per-mile costs

Load ONCE Storage Solution!

Load once — no reloading
Load on your timeline
Save 50% on loading — time, money or both
Reduce handling of your belongings
Your back will thank you

Pay Only for the Space You Use!

5 container sizes to choose from
Mix and match to your needs
No need to guess when using Flex Units
Order an extra Flex (8’ × 5’) — don’t pay if you don’t use it

Secure, Climate-Friendly Facility!

Breathable storage units
No condensation, no mold, no mildew
No funky smell when you get your belongings back
Your own padlock — you keep the keys
Highest degree of security — no break-ins since 2006

Ground-Level Access — On-Site or Facility!

Store on-site or at our secure facility
Ground-level access either way
No elevators, ramps or stairs
On-site: reach your container anytime, right in your driveway
At the facility: drive up, no corridors or hauling

Call (877) 269-6461

storage | moving

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Reassemble furniture and set up electronics

For furniture, lay out all the parts and the hardware bags first — the ones you taped to each piece when you packed — and put the big, steadying pieces together first: beds, tables, anything the rest of the room leans on. Tighten the bolts and check that drawers and doors work before you load them up.

For TVs and electronics, the photos you took of the cables before packing are about to pay off — use them to plug everything back where it belongs. Let a TV or computer come up to room temperature before you power it on, especially after a long or cold trip, and keep the manuals somewhere you can find them.

One note on appliances: a washer, dryer, refrigerator, or anything on a gas or water line should be reconnected by a qualified professional rather than improvised — it’s worth getting right. And give your refrigerator time before you switch it on — it’s commonly recommended to let a fridge stand upright and unplugged for about 24 hours after a move, so the compressor oil can settle before it runs.

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4.8 (500+) A+ BBB

storage | moving

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Break down your boxes as you go

Empty boxes pile up fast, and a stack of them underfoot is a real tripping hazard — so flatten each one as soon as it’s empty. Keep your sturdiest boxes flattened and stored somewhere dry if you think you’ll move again within a year; they’re worth saving. Offer the rest to a neighbor or a local charity, or to anyone nearby who’s about to move. Whatever’s left, recycle it: pull off the tape, keep the cardboard dry, and check your local recycling rules. (Box-n-Go boxes are made to be reused, so hang onto the good ones.)

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Your move-in checklist

We’ve gathered the first-week tasks that are easy to forget — plus a first-night box list and a room-by-room unpacking order — onto a single page you can print and check off as you settle in.

⬇ Download the printable move-in checklist (PDF)

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Frequently Asked Questions

How far ahead should I schedule my storage container’s return?

Reserve your return delivery about 7 to 10 days before your preferred date — our service is first come, first served, and schedules book up in advance. You can schedule online through your account or by phone at (877) 269-6461.

Can I pick up my belongings at your warehouse instead of waiting for a redelivery?

Yes. You can pick everything up at our Commerce facility by appointment — or just stop in for a few things. The shortest notice we can take is by noon the business day before, for next-business-day access. Here’s how facility access works.

What do I need to do to the storage container before you pick it up empty?

Make sure it’s completely empty, broom-swept, and unlocked — take your own padlock off, since you hold the only key. Keep the path to the storage container clear, and don’t leave anything inside; items left behind may be subject to a fee.

I lost the key to my padlock — can you still pick up the storage container?

Yes. Ask your driver at the time of delivery, or give us a call. A fee applies, and you’ll need to show a photo ID.

Will I get money back when I close my account?

If your account isn’t subject to a minimum charge or a term commitment, we prorate it and refund any remaining balance once your last empty storage container is picked up. (A la Carte service isn’t prorated.) Our policies page covers billing, cancellation, and refunds in full.

Can I get help unloading, or rent a hand truck?

Yes to both. We can schedule a moving crew to handle the unloading for you — see Loading Help for the options — and we rent hand trucks; just ask when you schedule and we’ll have one ready.

How do I get my belongings back after a long-distance move?

For a self-move, we ship your loaded Flex container to a hub near your new home (about 10 to 14 days), and a local partner delivers it to you, usually within 7 to 10 days — you unload it yourself. A full-service long-distance move has the partner crew deliver everything and carry it inside instead. You can compare what each option costs on our moving calculator, or read why customers choose container moving.

Will the full-service crew set up my furniture and reconnect my electronics?

The crew reassembles any furniture they took apart. They’ll take your TVs down but won’t mount or reconnect them, and appliances need to be disconnected and reconnected by a professional. Unpacking your boxes is usually left to you, which helps keep costs down. More on Box-n-Go Moving Services.
Still have a question? See our full FAQ, or get in touch and we’ll help.

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Box-n-Go delivers, picks up, and moves across Southern California. Here’s our service area:

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